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Business Profile

Music Instrument Store

KHS America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Chris B

    Date: 02/27/2023

    Chris B

    Date: 02/27/2023

    I ordered a Hohner Amica Forte 72 bass from Playmusic 123 for $2,500 in October 2021. Within 90 days the accordion was wheezing so I sent it in to KHS for repair under warranty. The issue was never resolved and play music 123 then asked for the accordion. Playmusic 123 tested the accordion, found it to have no issues and sent the accordion back to KHS America. The initial purchase was made through ******* who doesn’t keep online records of purchases past 90 days, and Play Music 123 is claiming the can not refund the money. I have over 100 emails between KHS, ******* and playmusic 123 trying to rectify the issue. Ultimately they have had the accordion for 14 months and the $2,500 dollars for 16 months without offering a way to rectify the situation.

    KHS America

    Date: 02/28/2023

    Thank you for contacting us. I am sorry you are dealing with this situatiion. I have a few follow up questions for better understanding.
    1. Did you receive the accordion back from Hohner after warranty service and then send it to Playmusic 123 after that?
    2. If Playmusic 123 found no issues with the accordion, why did they return it to Hohner?
    2. Do you have documentation showing that Playmusic 123 sent the accordion back to Hohner? Any tracking information?
    Please respond and I will get back to you.

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