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Business Profile

Condiments and Sauces

The Southern Sauce Company, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this ** on 11.29.24 (#****). Shipping was promised in 3-6 days. My credit card was charged 12.2.24. I have emailed 3 times for and update and finally for a request to cancel and receive a refund. No response. I sent a ******** message 12.14.24 and received a response that they would check. No further response. I called the number on the BBB site. No answer. No phone number is listed on the website.

    Business Response

    Date: 12/31/2024

    The order was placed on 11/29/24 with a ship window of 6 days.  An automatic email was sent on 12/3 stating the product was on back order.  Another automatic email was sent on 12/10 stating the product was on back order.  Customer reached out and a refund was issued on 12/15.

     

    Customer Answer

    Date: 12/31/2024

    I did not receive either of the follow-up emails stating that the product was on back order. The only communication O received was the initial order confirmation and a well check on this. on fb messenger. I did receive the refund only after BBB reached out. Thank you. 

  • Initial Complaint

    Date:05/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and my credit card was charged in late April. I have inquired as to the status of my order or a refund on 3 separate occasions and have yet to receive any response at all. Pathetic.

    Business Response

    Date: 06/14/2024

    The product ***** purchased is on backorder.  He purchased on 4/28/24.  He was sent an email from Shopify on 5/10/24 indicating the out of stock status.  He was refunded and the order canceled on 5/19/24.

    May 20

    $24.97 USD refund will be deducted from your May 22, 2024 payout.
    11:32 PM

    $24.97 USD was refunded using a **** ending in 7133 via Shop Pay.
    11:32 PM
    Acquirer Reference Number (ARN): 24492164143000007738765
    May 19

    You sent a refund notification email to ********************* (*******************************).
    11:17 PM

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 12/24/22 I have not received my order but they took my money, they show its been shipped on Feb 3 they have a tracking number but the *********** is still waiting for The Southern Sauce ** to bring the package to them. They will not answer any of my emails. Can u help?

    Business Response

    Date: 03/04/2023

    The customers order was placed and shipped.  The shipping method was by the US ***********.  It was dropped off at the *********** in ******* with other shipments but has never shown any tracking and it has not been returned by the USPS.  We issued them a refund and reshipped the missing product them them free of charge.

The Southern Sauce Company, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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