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Review fromTina J
Date: 11/07/2024
1 starTina J
Date: 11/07/2024
I have been using this company for several years now. I have been very happy with them till just recently when they took advantage of seniors and cost us an unnecessary $ 99.00. I called them for a repair and my husband told them it needed the gas. So they come out and tells us yes it needs gas! But get this they say we don't put the gas in anymore! They purposely withheld that information from us just so they could charge for a service call knowing fully well they couldn't perform the service needed. I have now decided to file a BBB report . I will be looking for a new service company. I had been paying $ 119.00 a year for Spring and Fall check ups. Not bad very reasonable. My husband called and was told the plan was 100 a year. Then why am I paying 119.00? I called up and to inquire about the rates and was told they do not offer the yearly maintenance plans anymore. Well how can that be if not 5 minutes before they gave my husband a quote for a 100.00. I do not like dishonest companies. I thought so highly of this company for a long time. Nothing good lasts I guess. Very disappointed. I have never heard of an AC Company not having a yearly plan. They also said we needed another capacitor at 150.00. The one they put in didn't even last 5 years, and they should last from 5-20. I had asked for a refund of the 99 dollar fake service call and was denied so therefore I did not let them put this in. We bought one from ****** for less 20 bucks. Big mark up.
Air Systems, LLC
Date: 11/19/2024
Tina, thank you for taking the time to write your review, as reviews help us to improve our business. We are committed to providing our customers with the best possible experience.
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