Complaints

This profile includes complaints for Good Feet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Good Feet has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Good Feet

  833 N Thompson Ln Murfreesboro, TN 37129-4319

• 

  Good Feet

  27 White Bridge Rd Nashville, TN 37205-1402

• 

  Good Feet

  1556 West McEwen Suite 136 Franklin, TN 37067

• 

  Good Feet

  401 S Mount Juliet Rd STE 310 Mount Juliet, TN 37122-8464

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the store on 3/3/2025 because I have been having foot pain for quite awhile. I tried the orthotics in store and they felt ok not great but I figured it was something I had to get used to. When they showed the price it was up to $2400 for a package. I opted for the 1400 one because I was not expecting that price. These are supposed to be custom made but they cant be if you leave with them that day. I have been having awful hip pain and numbness in my legs since getting these orthotics. I feel like I wasted so much money and the workers are such high pressure salesmen that its hard to say no. I spent ******************************************************************* pain so long you do anything with hopes of getting relief. I am a single mom working two jobs so Im on my feet a lot and was hoping for relief and I havent gotten it.

  Customer Answer

  Date: 03/11/2025

  ********************************************

  Business Response

  Date: 03/14/2025

  ******* Gold originally purchased on 2/27/25. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  

  ******* Gold was called on 3/1/25 and 3/7/25 and both times we were unable to get through, so a voicemail message was left.
  

  As of today, 3/14/25, ******* Gold has not made any attempts to come back into the store for assistance, and resolution. We will reach out again inviting them back in so we can further assist them in a resolution. 
  

  Thank you. 

  
  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23037755
  
  I am rejecting this response because: I do not want a resize because I dont feel it is going to help. My feet and hip feel so much better since I stopped wearing the inserts. I developed more pain than before while I was wearing them. 
  
  Sincerely,
  
  ******* Gold

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday September 10th I purchased arch supports from the good feet store on 27 white Bridge road. I heard of them from the ads on TV that are suggestive that a proper arched foot can provide relief from back and hip pain. I was fitted for "custom" arch supports. There is nothing custom about them they are just different sizes. The manager did a balance test and a foot print analysis and determined a need for arch supports. It felt wrong but I was in such desperation to be relieved of my back pain. Only after I bought them I was informed that there was no refunds only exchanges and store credit. I am in more pain now after using this product. I would like to get my money back specifically for the arch supports. The refund policy should be explained before the purchase. I would like to see the commercial that featured a female doctor claim that foot alignment issues can lead to back and hip pain discontinued. I would like a better return policy other than no refunds. Please help.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Mr. ********* came in on Saturday September 10, 2022 and purchased our Good Feet system of arch supports. We do a foot print to use for sizing and then a balance test to make sure they are sized correctly. He was amazed by the balance test. He also said his back felt better while walking in the arch supports. His wife said that maybe she needed to get some. I thoroughly explained the supports and had to reiterate that he could not wear the main support all day. I believe he wore the supports too long. Before I got him to the register I explained that we do not refund money because it's a personal care item and I told him we would work with him as they change his feet or if nothing feels right. We have over 25 different styles of supports and over 350 different sizes. He understood. He then called Monday September 12, 2022 and said they were not helping. I asked him if he had over worn them which is common for them hurting after they felt good in the store. He replied no hesitantly. He kept saying he wanted his money back. Which I believe is buyer's remorse. I told him over and over to come back in and we would go softer or they could have changed his feet in that little amount of time. With our system there can be discomfort if worn too long or at the beginning of wearing the supports because they are changing the structure of the foot and the alignment of the rest of the body. Our policy is to work with them because we don't refund money. If we've exhausted all our efforts and nothing works we do an in store credit. Also, while at the register I repeated no refunds and we will work with you. He signed the receipt and when called he knew we didn't do refunds because he said he knew we didn't and he had signed the receipt. I have a copy of the receipt that he signed and he signed his copy as well. I offered to make it right per our policy and he knew and understood our policy completely.
  
  
  Consumer Response /* (3000, 7, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I wore them as instructed for a day. I was never notified no refunds until after the swipe. This practice is plain wrong. I came in for a fitting to get relief from pain, not to reshape my foot. I never said my back felt better while in the store. I was not amazed by the carnival trick of a balance test. She identified the need to change the structure of my foot. Thats making a medical decision for me without any kind of license.
  
  
  Business Response /* (4000, 9, 2022/09/14) */
  I went back and watched the interaction on camera. He looked at his wife and said "wow" when I did the balance test. After the price was given I said, "we do not do refunds but we will work with you we can go firmer or less aggressive." His wife was searching for the credit card and when she pulled it out he grabbed and said, "let's do it." I got up got the product. While at the register he was informed again that we do not refund money and asked if he could take it off his taxes. There was no medical decisions made. I told him the supports would change his feet and get him to a more ideal foot shape. That is the goal of the supports and when the foot is in proper alignment that helps the ankles, knees, hips and back. I have offered to go softer or firmer or check to see if his feet have already changed. That's the store policy. It's a personal care item that is why we tell our customers before we get them to the register we don't refund money but we will work with and we tell them at the register so it is repeated 2 times and sometimes 3.