We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Lube

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get my oil changed on November 16th. After the oil change and I got drove a few blocks, I noticed my car having smoke coming out from the hood and the smell of burning oil. I assumed it was just some oil that had spilled on the car and was burning off and drove home. The following morning on my way to work, I saw smoke coming out from my hood and out the back end of my car. I pulled over and called the Valvoline on ********** Blvd. that serviced it the night before. They said to bring it by which I did immediately. The manager came out, ******, and asked the attendant where the oil stick is on my car so she could check the oil pressure. She then said she had to go watch a video to make sure nothing was missed. After a few moments, she came out and said I had an oil leak and they did nothing wrong since they didn't touch anything.I preceded to work. At 5:00 walked out to my car and all the oil that was in my car was now on the garage floor. I called Valvoline. They said they will get back with me the next day. I had to wait in my car for someone to take me home.Next day @8:00 a.m I received a call from customer care with ****** the ********************** location manager. She tried to blame me for not bring the car immediately back and that they did nothing wrong and hung up on me since I said some strong words to her after that.I had to get my car towed to a mechanic. With it being a ********* they were afraid to deal with it because of the complexity. I called a ******** dealership. They towed it. They had the computer hooked up it and nothing came up wrong, but that the oil filter was not tightly on. They added oil and I picked my car up. I sent in receipts for reimbursement and ****** denied my claim with Valvoline. I was told by the claims department that they stand behind their manager's decision and the decision is final. They deny the claim and that's it?! I need reimbursement! I have receipts/proof they were in the wrong.

    Business Response

    Date: 12/23/2022

    We are in receipt of this guests claim. Our records indicate this guest had a claim with us that was thoroughly investigated by our upper management team. Management reviewed video footage, and also have video footage of us showing the guest the leak on the opposite side of the engine. We also have a photograph of the filter when the guest came in. We confirmed to the guest that this was not an error made by us but in fact an issue with the engine leaking prior to her visit with us. The final decision lies with the management team and they have determined the guest's visit was handled properly. This claim is closed, denied, and no further action will be taken.  

    Customer Answer

    Date: 12/28/2022

     
    Complaint: 18579498

    I am rejecting this response because:I have not seen the picture or video   A third party has not seen the picture of video  

    They are lying   


    Sincerely,

    *************************

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.