Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a new head unit and back up camera. when I got it back the back up camera only worked for about 3 seconds then shut off. When I had time to take it back then the tech asked if my rearview lights were working I said they were when I dropped car off. Now my reverse light don't work and neither does my back up camera. They will not fix it and blame it on my car not their work. Never recommend them to anyone ever.

  Business Response

  Date: 07/17/2023

  This customer requested us to install a new radio and backup camera. The radio and camera work as designed and there is nothing for us to resolve. We showed the customer there is a camera button on the radio, which enables the camera to be viewed at any time including when the gear selector is placed in reverse. As an added benefit, we normally wire the camera to trigger off of reverse so the camera will turn on automatically when in reverse (similar to factory backup cameras). However, there is a data issue with the reverse light signal on this vehicle, which requires further diagnosis and repair. This was explained at the time of service to the customer on 5/20/23.
  

  The customer returned a few days later saying the camera will work for a few seconds when the vehicle is first placed in reverse. We explained the situation again, reminded him how to manually turn on the camera, and we connected a multimeter to the circuit and showed him that the circuit for the reverse lights was dropping out after a couple of seconds when the car is placed in reverse and that the reverse lights were not working. We asked the customer if his reverse lights were working and he said he didn't know (now he is claiming that they did work and that he was certain).
  

  This is a pre-existing condition as the services performed did not involve anything with the reverse lights. The camera picks up the reverse light data signal through the aftermarket radio harness installed with the radio. It simply relays the signal from the vehicle to the camera so we did not need to alter anything with the factory wiring for the reverse light circuit. The customer is not interested in paying for diagnosis of this vehicle condition, but the most likely cause is a reverse light switch on top of the transmission since his lights are not working and we have confirmed the vehicle is not sending a signal when the vehicle is placed in reverse.

• Initial Complaint

  Date:06/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - 5/5/2022 The amount of money paid the business - $****** Invoice number **** The business committed to remove the old tint off my vehicle (it wasn't as dark as I would like it) and to put new tint on my vehicle (2019 Honda ****** just bought less than 2 weeks prior...all windows). The problem is that, when I picked up my vehicle, they told me that there seemed to be some bubbles on the back window that should go away after 30 days and, if they didn't, to bring it back and they would fix it. After the 30 days, not only were there bubbles on that rear window, but on every window they tinted. We brought the car back to them hoping they would make it right, seeing we bought the lifetime warranty. They claimed that the only bubbles that weren't acceptable we on the rear window. All the rest were acceptable work and they would not refund anything except for $***. We paid almost $*** for the top of the line tint, which we thought would also mean top of the line workmanship. But instead of making it right because the person who installed it did not do that top of the line work (which they know since they ultimately let that person go), they refused because they care more about money than about the customer and the work they do.

  Business Response

  Date: 07/05/2022

  Business Response /* (1000, 5, 2022/06/29) */ It is unfortunate I was unable to reach a resolution with Mr. and Mrs. ****. This started on the day of service as Mr **** was extremely angry with Mrs. **** for agreeing to have the service provided as he did not like the price. I retinted two windows, which were fine, on the day of service to try to appease him because he was seeing water spots which would disappear as the tint dried. I also did a windshield visor three times for him and he kept changing his mind for how he wanted it (curved or straight) after three attempts to satisfy him, I removed it and did not charge him for that service. He contacted me about a month after service with concerns for his rear window. I asked him to bring the vehicle in for inspection and he insisted on a full refund. I told him I needed to inspect the vehicle and would take care of any problems as noted in the attached documents. He started leaving bad reviews online and contacted my franchisor with complaints before he even brought the vehicle to me to inspect and resolve. Both my franchise operations manager and myself inspected the vehicle and did not find his concerns to be warrantable or worthy of a refund. I did see some concerns on the rear window, which I was going to redo, but he did not want me to. I also offered a partial refund to cover my time and materials invested, but he would not accept my offer. The tint removal he was offering to pay for was the original tint that was removed from his vehicle before we tinted his wife's car. No damage was done to his car by my facility and this was also verified by my franchise operations manager. I documented our inspection with photos that shows this was a well performed service. Consumer Response /* (3000, 7, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have added the full conversation in the images between Mr ****** and myself. I tried getting him to redo all the windows on our car because of bubbles. He refused even though we had bought the top of the line product and service with the lifetime warranty, which obviously means we weren't worrying about the cost. We wanted quality. Mr ****** even wrote in our original paperwork that he seen the bubbles himself and they should go away within a couple weeks. When we returned to get our car redone, he refused to do any of the windows besides the rear window so I asked him to just return the money except for his cost of removing the original tint. He refused that also and said that the bubbles in the other windows are an acceptable amount of contamination. I have multiple vehicles with the windows tinted and none of them look like this. I called corporate and spoke with ****** and asked him to go look at my wife's car since he was in the area. He wasn't able to go but was able to do a video chat with Mr ****** and he even said he could see multiple small clear bubbles throughout the car. ****** told me that he suggested to Mr ****** that he should redo the car or return the money. ****** said Mr ****** refused. Mr ****** added pictures to this complaint that have a very bad glare to them and when you try and zoom in they are very grainy. I feel Mr ****** did this on purpose to hide his poor workmanship. I tried multiple ways to resolve this with Mr ****** to no avail. Mr ****** only offered to return $*** of what we paid if we would sign a mutual release form saying we would not write bad reviews about his behavior and workmanship. We refused. We never wrote any bad reviews until we had picked up our car on 6/18/2022. We tried until the very end to get this resolved and Mr ****** wouldn't budge. We also added images of the scratches in the glass. The car is still the exact same as it was when it left Tint World due to us not being able to get an appointment until July to have the tint removed and replaced. We would be very willing to bring it by the BBB office in Murfreesboro TN to show you the vehicle so you can see for yourselves. Business Response /* (4000, 9, 2022/07/02) */ I have nothing more to add to this; the photos and documentation of our text communication speaks for itself. Mr. **** says there is a glare in the photos, but there is no glare. It is a mirror image from a well-performed tint job. I tried to resolve this with Mr. and Mrs. ****, but they refused to accept my offer to replace only the tint that had a warrantable condition. Since he did not want me to replace the tint, I offered a partial refund, which was not accepted. Both of these offers are no longer valid. Mr. **** got an acceptable service, which he was charged accordingly for. There was also no damage to his car caused by Tint World.