We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Colleges and Universities

Middle Tennessee State University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for Middle Tennessee State University's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Middle Tennessee State University has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was erroneously classified as an out-of-state student and charged out of state tuition rates. I realized this on January 6 at the end of my 1st term (Fall 2023) and before the beginning of the next term (spring 2024) and emailed the university. They reimbursed me for one term overcharge but refuse to reimburse me for the other term overcharge. They have cited different reasons including it is too late to fix it (and they will be keeping my money), to it is my fault because I should have realized their mistake sooner, to it is my mistake because I used my passport instead of my drivers license. I looked at my FAFSA and I used my TN driver license info. I cannot pull up the **** application and I have asked for screenshots showing where I have put wrong info there but they have not provided me with that.I want my money credited at this point to my school tuition account. I just paid another $6K in summer tuition and I have one more term, in the Fall 2024 before I graduate. I just received another email in error yesterday with a new problem that they say is fixed and wont affect my financial aid but there is an error in my account saying their are some unsatisfied requirements. I hope this is not a repeat of the first scenario that I am still fighting and trying to get my money back for. I'm terrified this error will mess up my financial aid application for the fall and I will have to fight to get the error corrected. They are not looking out for student interests. They are looking out for their bottom line.

      Business Response

      Date: 08/05/2024

      MTSU is in receipt of this Complaint. I communicated with Mr. ********* in early July advising him that, because the Complaint deals with confidential student records, federal privacy laws prohibit us from responding to the BBB without written consent from the student. I provided a draft release (attached) for Mr. ********* to provide to the student to permit me to provide that information. To date, I have not received a signed release form back from the student or from the BBB.

      We continue to receive notifications from the BBB that our response to the Complaint is delinquent,which isnt entirely accurate since we have not received the signed release form.Again, until I receive the form, I cannot respond to the Complaint.

      At your earliest convenience,can you please: (1) provide me a signed copy of the attached Generic FERPA release, signed by the Complainant, which will allow me to respond to the Complaint; (2) provide me the contact information for the individual at the BBB that is in charge of this complaint (other than my initial email, I have not been able to reach Mr. *********** and (3) list my name as the contact person for MTSU since I will be providing the response to the Complaint.

      Thank you and please let me know if you have any questions or concerns.


      **** ******
      Senior Associate University Counsel
      Middle Tennessee State University
      **************************************************************************
      **************

      Business Response

      Date: 08/12/2024

      Regarding your message to MTSU dated August 7, 2024: You sent the blank release from to MTSU in error. The blank release form needs to be sent to the consumer for her signature and then a signed copy provided to me once she has signed. Once I receive a copy of the release that has been signed by the consumer, we can provide you her confidential student record information in response to her complaint. 

      If you wish to call me at the number below, I am happy to discuss in person. 

      **** ******
      Senior Associate University Counsel
      Middle Tennessee State University
      **************************************************************************
      **************

    Middle Tennessee State University is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.