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Business Profile

Concrete Staining

Custom Concrete Creations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached a more detailed Word document, since this area will not allow me to copy the full 1049 words. I hired Custom Concrete Solutions to place a new surface on my garage floor back in August of 2024. The cost was $5387, of which I was told to pay a 50% deposit equaling $2693.50. This was paid and a copy of the deposited check attached. After payment, ***, the contractor and business owner who I worked with, repeatedly postponed the work. During the course of scheduling, I had to try to contact him numerous times by phone, text, and email. He would rarely respond and only with excuses. In early December, he cancelled the work and stated he would refund the deposit. Issue was related to what he insunated as work related medical issues. Even after being told he would refund the money, there were several postponements. Then I had to, again, call and text, to get his attention. Many attempts were made. My final attempts, phone message and email, was on January 22, 2025, and final text was on January 24, 2025. I never got any responses nor did I get my deposit back. I have attached more details in a Word document and images of the check that *** deposited. I also attached a Word document which contains all calls and texts back and forth between their company phone number *************) and my phone *************). The priority is to see if I can get my deposit back. A smaller desire is to know that the contract has been cancelled.

Custom Concrete Creations is NOT a BBB Accredited Business.

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