Complaints

This profile includes complaints for JourneyPure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JourneyPure has 12 locations, listed below.

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• 

  JourneyPure

  5080 Florence Rd Murfreesboro, TN 37129-2922

• 

  JourneyPure

  100 S Harbor City Blvd Melbourne, FL 32901-1319

• 

  JourneyPure- Knoxville Outpatient & Suboxone Clinic

  7417 Kingston Pike STE 301 Knoxville, TN 37919-5606

  
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  JourneyPure

  2424 21st Ave S Nashville, TN 37212-5315

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  JourneyPure - Florida Alcohol & Drug Rehab

  22219 Panama City Beach Pkwy Panama City Beach, FL 32413-3227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ************* in ****** 5/27/24 and lasted about 2.5 days before I could no longer handle it as they wanted me to clean an entire kitchen on my worst day of being ill. I promptly received a approximate $2,500 bill. Prior to going I gave the admissions ***** my primary insurance through my employer and my secondary insurance, through ********. I was told both were accepted yet they still tried to get a deposit out of me. I called my primary insurance prior to going and they advised me DO NOT PAY THAT DEPOSIT because they were either being lazy to not bill my secondary insurance or it was just a money grab. I should have listened!!! I have called numerous times to Finpay and they keep telling me they are sending me bills because JourneyPure won't respond to their emails regarding my account, therefore they don't know what else to do. I've called JourneyPure numerous times and spoken to at least 5 people. No one can ever get someone to call me back. It's actually really pathetic that they can't even return a call but they are probably hoping I forget and time continues so they can sue me or send me to collections for non payment. I'm keeping track of everything. Days I call, emails, etc. They need to run my secondary insurance properly and tell ****** to STOP BILLING ME!!

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not give any of the treatment modalities that are on their website. No family therapy or involvement allowed. Gave me an extremely high dose of Suboxone when I was never on Opioids. Now I'm addicted to Suboxone. They started me on four different strong medications in one day that had me zombified. Their neglect and lack of security allow drugs and other deadly contraband to be readily accessible by patients. Valuables that I brought in were missing when I left the facility. Staff complains about being underpaid and disliking their jobs. They were also always belittling patients and harassing them. I would give them 0 stars if I could!

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ******** who answers the phone that my insurance was accepted by JourneyPure. Im now getting EOBs stating they are out of network with my insurance. I had fully met my deductible and insurance prior to going to JourneyPure so I had expected everything to be fully covered. Otherwise I would have gone somewhere else. I have tried contacted the company multiple times over the last couple of months and no one will call me back. I want this resolved immediately.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I checked my daughter (********) into JourneyPure Murfreesboro on February 5th. This was done after JourneyPure had received approval from her insurance company for a 28-day rehab program. On February 7th a woman in the financial department called me requesting the patient portion of payment for the 28-day program which was $2,300. The woman advised me if I paid the entire balance up front, I would get a 10% discount, making the total $2,070. I gave her my debit card information and paid $2,070 at that time. On either the 15th or 16th I received a call from the same woman (with my daughter in the room) advising that the insurance had re-evaluated the case and only approve 14 days, cutting the program from 28 days to 14 days and was advised after the insurance paid, we would receive a refund of the difference that we owed. May 23rd we received a bill and my wife called and when she spoke with *****, she was advised that the $2,070 payment was never entered and when it is entered it left us with a credit balance of $1,254.24. After numerous calls where we had to leave a message and never received a call back, my wife finally talked to ***** again and she said the refund had been approved and was submitted to the refund department. My wife asked why they just don't send our refund and was told that they don't do it automatically, that we would have to continue to call them over and over to get the refund. My wife called on July 26th, Sept 11th, and December 1st leaving a message for a return call each time, but never getting a return call. This has gone on for 10 months and they have known they owe us a refund of $1,254.24 for 7 months.

  Business Response

  Date: 01/31/2024

  I am currently speaking with our billing company about this account. I truly apologize for any delay. I will contact you directly once I hear back from them. 

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JourneyPure was enlisted to provide *** treatment services to the author of this complaint.
  The date of the transaction in question is 06/10/2020.
  JourneyPure has issued charges thereabouts of $500.00.
  I have reasonable suspicion the charges should have been submitted to the insurance carrier at the time and covered.
  I have now been contacted by *** Collections advising me that they intend to progress to litigation over this charge.
  JourneyPure did not provide the services they were enlisted to provide, and that insurance carriers, accredation agencies, and the state(s) of operation expect.
  During the stay, they threatened to withold needed medication. In addition, during the entire 30 day length of treatment, and after numerous complaints, a therapist was not assigned to the author until the very last day of treatment. The most important aspect of *** remediation was not provided.
  I expect this charge to either be submitted to the insurance company and covered that way, or I expect JourneyPure to erase the debt entirely.
  I wish for this to be settled amicably via the BBB.
  If not I will have to voice my concerns over the mistreatment and misrepresentation of service journeypure offers to ****, my insurance carrier, the state of KENTUCKY, and my peers in the *** rehabilitation community.