Complaints

This profile includes complaints for Redstone Federal Credit Union - Murfreesboro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Redstone Federal Credit Union - Murfreesboro has 5 locations, listed below.

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  Redstone Federal Credit Union - Murfreesboro

  2404 Medical Center Parkway Murfreesboro, TN 37130-5957

  
• 

  Redstone Federal Credit Union - Murfreesboro

  220 Wynn Dr NW Huntsville, AL 35893-0001

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  Redstone Federal Credit Union - Murfreesboro

  1141 Fortress Blvd Murfreesboro, TN 37128-5567

  
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  Redstone Federal Credit Union - Murfreesboro

  110 Bluff Dr Fayetteville, TN 37334-3682

  
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  Redstone Federal Credit Union - Murfreesboro

  1749 South Rutherford Blvd Murfreesboro, TN 37130-6054

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of myself, ****** ********, I am enforcing my rights according to 15 *** 1692g by asking your company to VALIDATE the alleged debt as well as send me evidence that I am obligated to pay this alleged debt. I will not hesitate to bring forth legal action if my rights continue to be violated under the ***** and ****. You have 30 days to validate this debt and during this time all furnishing and collection activities must cease and desist trough any and all mediums including my consumer report. If your company and/or office fails to respond within 30 days to validate this debt it shall be deleted and removed from my credit file immediately. I have also attached a CEASE AND DESIST that is effective immediately. If adverse action is taken against me as a consumer I will consult my legal counsel. Please be advised that according to 15 *** 1692g Within five days after the initial communication with the consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing - (1) the amount of the debt (2)the name of the creditor to whom the debt is owed;(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of debt , or any portion thereof, the debt will be assumed to be valid by the debt collector;(4)a statement that if the consumers notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of such verification or judgment will be mailed to the consumer by the debt collector; and (5) a statement that, upon the consumers written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor Thank you

  

  Business Response

  Date: 03/03/2025

  Hello ******************* you so much for taking the time to share your feedback with us. We appreciate you bringing this matter to our attention.  We aim to provide exceptional value, fast and friendly service. We encourage you to reach out to us directly at ********************** so that we can work toward getting this resolved together. Please ask to speak to a member of Management. We look forward to speaking with you soon.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Redstone on two separate occasions and some funds that were supposed to be deposited in my account. They told me at first that I wouldnt be receiving those funds. Well I received a 1099 **** from them stating that I received those funds. I called and asked about it and they said I received it in April 2024. When they went through the transactions of my statement from April 2024, it showed that someone had withdrawn the money from my account. They said that I am outside of the fraud dispute. And so I cannot receive those funds back.

  

  Business Response

  Date: 02/20/2025

  Redstone Federal Credit Union (RFCU) has investigated your complaint and RFCU has been unable to validate your claim of unauthorized activity. ***** investigation has concluded that on April 4th, 2024, a  Refer A Friend incentive was paid into your checking account in the amount of $100.00. Additionally, on April 4th, 2024, a Online New Checking Bonus was paid into your checking account in the amount of $600.00. Our records also indicate you closed your accounts with RFCU on June 12th, 2024 without indicating to **** any claims of authorized activity. Additionally, ***** Membership Agreement in Part V, Section 6, Paragraph 7 indicates that you must notify **** immediately in the event you discover any unauthorized activity. The timeframe for notification of such activity is *********************************************************************************** delivered to you (i.e., by eStatement). Any delay past this 60-day period leaves RFCU very limited recourse to reimburse you for any claims. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22892199
  
  I am rejecting this response because: I have sent sufficient evidence to show that my bank account that was being used at the time showed that I was nowhere near Martin ********** Look at the statement from Navy Federal that was submitted before. They just dont want to do their job. How am I supposed to let them know about something that was unauthorized if I didnt find out until the year later? I was told but a **************** representative from their company that I didnt qualify just to find out a year later that I did and that the money was stolen. 
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 02/20/2025

  Here is the statement from my bank in April of 2023. If you look at the transaction for the 4/6/2023 it clearly shows I was in ********** at ******* so how can I be in ****** TN and ******* at the same time.

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with Redstone for over 20 years and I am applauded at the lack of integrity that Redstone has demonstrated when I opened my children's savings account. ********************** promoted a youth savings offer that would (insert offer details). I opened my children's account in person at the Murfreesboro location. I met the requirements for the promotion. I have not received the matched amount that was promised. I went to the Redstone Murfreesboro location and was informed that I would not recovers the offer due to my address. This was not disclosed to me in writing. This was not disclosed to be verbally. This was false advertising and the promotion should be matched.

  

  Business Response

  Date: 03/01/2024

  ****************, thank you for your long-time membership with Redstone.  After researching your complaint about not receiving the deposit match promotion, it was identified the street name was mistaken for the city you resided in which would have qualified the accounts for the Youth Promotion.  We have attempted to reach you by phone and have sent any email to the email address of record for you to call us.Redstone is prepared to resolve the issue once you have contacted with the Redstone employee that sent you the email.  ****************, we apologize for the any inconvenience this has caused you and look forward to speaking with you.