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Business Profile

Epoxy Floor Coating

Guardian Garage Floors of Tennessee

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Guardian Garage Floors of Tennessee's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardian Garage Floors of Tennessee has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Base of porches needs to be redone. Monkey grass and Japanese maple tree were killed from chemicals. Clean up was not done well. Still much clean up needed. Questioned salesman about extra sand to keep a non slip surface. Said it would be done. August 16th slipped on porch. Brain atrophy , pulled muscles in back and ribs. Still seeking treatment for injuries. 4 soaker hoses were ruined.

      Business Response

      Date: 10/24/2024

      ******,

      We apologize for any inconvenience we have caused and for the damage to your plants and property.  This is never our intention to cause a customer heartache.  We have tried to reach out to you via phone and text to resolve this issue but have been unable to reach you.  My personal cell phone is ************, please call me and we can have a discussion and hopefully come to a solution.

      Thanks and take care!

      ******* ******** | Owner

      Business Response

      Date: 10/25/2024

      We have tried multiple times to contact this customer and the customer is not answering our calls or text messages.  The installer that performed the work, who happens to be our VP of Production in the area, indicated that the customer was thrilled with the floor the day of the install.  Our VP of Production has tried multiple times to reach the customer and no answer.  

      What do we need to do to have this complaint removed as it is not serious enough to warrant a response call or text from the customer?

      Business Response

      Date: 10/30/2024

      It has been more than a week and we are still not able to get ahold of the customer or received a response.  Again, we would love to resolve this issue but without a response from the customer we are not able to assist.  

      What is the next steps in this process.

    Guardian Garage Floors of Tennessee is BBB Accredited.

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