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Business Profile

Health Club

Olympus Athletic Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I became a member of this gym April 2023. It was a 2 year contract that ended April 2025. They continue to charge me $18 a month despite my contract ending and requesting on many occasions to cancel my account. I cannot go in person to cancel as I do not live in the area any longer. Theyre claiming the only way they will cancel my account is if I give them my utility bill in my name (stating it must be in my name only) otherwise they refuse to cancel. I currently do not have any bills in my name that they are requesting. I also dont see the reason why they need my personal bills in the first place because I have met my contractual obligations. They continue to charge me without my consent and without contract. I havent been to their gym either in over a year and a half. I just want my account cancelled and to receive my refund for the two months they charged me for without my consent. They refuse to respond or cancel and keep charging me.

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved away from ************ over a year ago and reached out to cancel my membership. I followed all instructions that were given including sending proof of my new address. I have continued to be charged monthly for a membership that I cannot use. Every time I call they tell me to send another email.

    Business Response

    Date: 02/06/2025

    Hello,

    We have had the pleasure of speaking with Mr. ******* about his account. Following our conversation, we have successfully canceled his membership, and he has kindly updated his previous review.

    Business Response

    Date: 02/07/2025

    Subject: Thank You for Being a Cherished Member of *************

    Dear Mr. ***************** want to extend our heartfelt gratitude for being a valued member of our vibrant and healthy community! Your commitment to your fitness journey inspires us, and we are always here to support you.We appreciate you reaching out and want to reassure you that our team is readily available to assist with any inquiries.

    Were delighted to hear that youve already connected with our management department and that your issue has been resolved.Should you need any further assistance or have questions, please dont hesitate to reach out. Your satisfaction is our top priority!Thank you once again for allowing us to accompany you on your path to wellness.

    Warm regards,

    Olympus Team Services

    Phone: **************

    Email: ********************************************************

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:02/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misrepresentation and Unfair Contract Terms! I am writing this complaint to express my deep dissatisfaction and concern regarding the misleading information provided to me during the first interaction with your staff. I purchased a $15-day pass with the understanding that I could seamlessly transition into a membership, and the initial $15-day pass would serve as my first month. To add to the frustration, the manager, who assured me that I could cancel at any time, has now left me in a situation where I discovered I am locked into a two-year contract, despite not having used the gym facilities for the past 3 months. This discrepancy in information is not only ethically wrong but also places an undue financial burden on a college student like myself, who has tuition to cover. I strongly urge you to rectify this situation promptly by allowing me to cancel the contract without any penalties or fees. Such practices not only tarnish the reputation of Olympus Athletic Club but also raise serious ethical concerns about customer relations.I appreciate your immediate attention to this matter and expect a prompt resolution.

    Business Response

    Date: 02/11/2024

    Hello Mr. ********,

    Per your request, we changed your term from 24 months to 18 months at the point of signing. All memberships are signed on a tablet that your complete, you choose a membership that works best for you.

    There are detailed notes on your account that you were aware and requested for the 18 months agreement.

    Please contact the facility at *************.

    Thank you and we look forward to hearing from you.

     

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My minor child who was 16 at the time was able to sign a 2 year contract for a gym membership with this establishment. When I became aware, I researched her bank statement and some months they had actually deducted her fees twice. When I called and asked to speak to the office manager about canceling the contract since she was a minor and that there was no parental consent for the contract, the office manager told me she knew what she was getting herself into. My daughter also informed me that they knew she was not of age because the person who signed her up had to adjust her birthdate on the contract. If they had used her drivers license they would have known she was underage.The gym also provided her a copy of the contract which I also have a copy of and there is no signature. The office manager told me that I could call and speak to the owner *****, but every time I call I am told he is unavailable to speak to me. Ultimately, they sent my daughter over to collections. Considering she is a minor, this contract should have never been allowed and I am concerned that it is going to cause issues with my under age daughters credit. Please help us resolve this situation. Thank you.

    Business Response

    Date: 02/14/2023

    Hello,

    Thank you for allowing us to fix any discrepancies on your account.

    We will go right ahead and remove her from collection immediately.

    Thank you for reaching out to us and have a great day.

    Olympus Team Services

    **************

    ********************************************************

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