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Business Profile

Music Store

Music & Arts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My children take lessons from this store location. In May, the teacher went on maternity leave and we were told we would not be charged for any lessons while she was out. On June 23, I was charged for the first child's lessons. I called on June 25 to request a refund and was told it could take up to 7 business days. On July 10, I had still not received the refund and was also charged for the other child. I called again, and received the refund for the second charge, but still have not received a refund for the initial charge on June 23. I have called two other times, including once to the corporate number.

    Business Response

    Date: 08/29/2023

    Due to computer errors with billing dates the customer was incorrectly charged. All money  has been refunded as of 8/8/2023. 

    Customer Answer

    Date: 08/30/2023

    The funds were finally refunded as of August 10. However, I was told that it was because they "can't hold funds for more than 90 days," not because they were admitting a mistake in billing (which is what it was). 

    Corporate never returned my calls even though I was assured I'd hear from them within 48 hours each time I called. 

Music & Arts is NOT a BBB Accredited Business.

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