We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Nails So Happy Franklin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21, 2024, I endured a racist verbal attack by a nail tech at Nails So Happy on Franklin Road in ************, **. The nail tech needed help from the receptionist to articulate her points and understand mine. There was confusion on my nail design, so I asked them for something more simple that costed less. The nail tech still got it wrong, and I politely asked if we could use the right color, but I was met with hostility and aggression. The nail tech started yelling at me and slamming things. I kept my calm and explained there must have been a miscommunication, but she continued belittling me and humiliating me in front of the whole salon. She was yelling at me instead of taking her frustration out on the receptionist who miscommunicated. My mom had died a few days prior, which I communicated to them, telling them the salon visit was for peace. The nail tech was insensitive to this fact. I also noticed how gentle she was with customers who werent of color and how her tone was when speaking to me even prior to the verbal attack. I have tried calling the salon multiple times to speak to the owner, but he never answers me nor calls back. I simply want a refund for the traumatic experience, but the owner will not address the matter with me privately and amicably, yet gave a public response (which was condescending in nature) to my negative ****** review. I have not yet been able to communicate how I would prefer to resolve the matter with the owner directly because he wont speak to me. Even after a traumatic experience at Nails So Happy, I am still being treated like less. My ****** review was left after I attempted to reach out to the owner and was lied to by the receptionist claiming to be the owner herself to prevent me from properly addressing the matter.

  • Initial Complaint

    Date:07/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial visit on May 26th, 2022 and I paid 65.00 for full set of acrylic nails, I told the rep ***** I just wanted a nail polish change on my feet/ toes . But **** had set up the tub for a pedicure anyway, I did not argue I just got the pedicure. On June 10th, I went back to get a fill for acrylics only and I was charged 45.00 and I gave **** a tip of 5.00, I asked **** and ***** how much is it for a fill for acrylic both said 50.00. On June 29th, I went back for a fill for acrylic this time and I complained that nails have cracks in the acrylic and the are breaking, ***** said I needed the nails to be replaced with new acrylics, **** refused to changed or replace acrylic nails with tip ,and I notice and itemized bill on their payment system that said 1 Solar fill in 35.00 1 acrylic nails repair 7.00 1 length 5.00. OnJuly 8th, 2022 I went back for a nail that had broken ****** ***** ****** stated on the 1st visit it would be no cost and I went to pump gas in my car and another nail broke, I went back to Nail& Lashes So Happy, to show yet another nail had broken, this time ****** who sated she is the Owner / Manager said to me it's your fault, it's your fault you have to pay. I replied to ****** ***** ****** I don't want to argue but the nails are continuing to break, ****** ***** ****** don't use your fingers in-front of me and another Customer and co- worker. ****** refused to listen and kept you have to pay. I called City Hall of Murfressboro TN and I was told that ******** is the owner not ******. I called Nail&lashes So Happy and spoke ***** I asked to speak with ********, ***** stated I could only leave a message. I do have photo of their payment system and the itemized billing , I would like to be refund for the overcharge on 06/10/22

Nails So Happy Franklin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.