Complaints

This profile includes complaints for The Logan Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Logan Group

  438 E Castle St Murfreesboro, TN 37130-4257

• 

  The Logan Group

  1315 E Castle Street Apt D-2 Murfreesboro, TN 37130-4545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  100% false advertisement. They Deceived me, the Judge and The *** by advertising 36-hour course , then when you pay you find out its 36 weeks, and a lot of exercises, journals you need to do during the week. I am on week 21,I have at least completed over 420 hundred hours.I need a letter to show the judge a letter that clearly states I have completed 36 hours course. only 6 months to complete .if change the cover, tell the truth that advertised false, if changed, the ** has already seen he found the logan group, believed it was 36 hours , not at all does it says 36 weeks till you pay, They also fail to tell you have extra cost paying for adobe reader , at $1900 a month.If not so I will have my attorney address this issue . and I do not know how they can possibly deny that what I say is 100% true .They also refused my **** card , so I called them , the man said mail a check or Cashiers check , but failed to tell me where to send it , so I wrote back , and he was angry ( have saved Email as proof) , and upsetting me tying to doing everything right . At that point I realized he needed this course way more than me . so, a letter of apology a letter of completing 420 hours , and , after that a refund for the deception, and crisis they put me in do to their false advertisement. That very well could put me in jail if not done in the 6 months the Court alowed me . The court papers don't say I have to take any test, I would like too but have to wait 15 more weeks .Thay are also not A** ********** , I have PTSD, ADHD, and dyslexia. dose not say I have to take any test. I do want to stay on this course till letters to Judge, *** and , me are sent , all can be sent to my address they have . I also want to say mine is a soft miner , not beating wives or all the weeks that do not even come close to pertains to me .I have been in therapy for 29 years , there courses are worthless. I know 10 times more than the information they give me to study. Logan group course is insulting

  Business Response

  Date: 12/28/2022

  It is difficult to know how to respond to this. It is so full of lies I do not know where to begin. I feel certain this person is delusional. I do have 1 comment, though. If I were doing any of the things he reports to the ** and judges and him, I would be arrested by now, 13 years after our company started offering the same services. Also, if you sign up for weekly courses you get that. If you sign up for hourly, you get that. Seriously, this guy needs to get some help. He is ranting about nothing I can find true.

   

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18614561
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/28/2022

   

  Online Anger Management Classes (successwithlogan.com) there is alot to study and some neds a lot of scrolling to see all , Thank you, if needed I can go the libery and fax or possible snap shot is they allow me to show any more proof. I also have done well over 440 hours , that are requiered, and even the 36 week is not at all one hour . what I an pssting is tat not only fase **** week requires at least 20 assinment , Section 7: Stress Reduction to Reduce and Release Anger
  Do not teach your children never to be angry; teach them how to be angry.
  -- ************************
  
   this just one example of there one hour corse a week "Let's look at things you can do to reduce stress. Learning some easy relaxation techniques can improve your health, reduce your stress and release anger. Learning the basics of relaxation for stress relief is not difficult if you practice regularly. There are several key skills that are common to almost all relaxation methods. These are:
  Learn To Notice Physical Signs of Tension
  Start paying attention to your body and how it feels at different times of the day. Take a few moments and just notice how your body feels. Is there any tension anywhere? Is your breathing fast or slow? Is it shallow or deep? Do you have a headache or a clenched jaw? Do you feel relaxed or tense, calm or angry? Describe the feelings in your body. This is called a 'body scan'.
  Each person experiences tension in his or her own way. Doing a body scan several times a day will help you get to know your body better. Recognizing signs of stress and tension early is an easy relaxation skill.
  Learn to Control Your Breathing
  All relaxation techniques include different breathing exercises. Start to pay attention to your breathing and learn to slow it down to ***** breaths per minute. Learn how to breathe deeply and slowly, using your abdomen. Yoga and meditation are two methods of learning relaxed breathing styles. Slowing the breathing down is one of the fastest relaxation techniques. It works because it changes the oxygen concentration in your blood. Slowing the breathing rate helps to relax tense muscles.
  Notice your breathing during the day. Is it shallow and fast? Does your chest and throat feel tight? Or is it slow and deep? Try to change your breathing and see what effect it has on your level of tension. Don't take big deep breaths or you may hyperventilate or become light headed which will increase tension.
  Learn to Slow Down Your Mind
  Is your mind always busy and thinking of all the things you still have to do? Do you worry a lot? Many people have trouble "switching off". Begin to notice when your mind feels more active and when it feels calmer. Practice letting the thoughts come and go without getting 'hooked' into them.
  It is a common myth that when learning relaxation, your mind should be empty of thoughts. This is not true. Even when deeply relaxed, most people have thoughts. The difference is that when relaxed, you can let them float by and not have to put effort into them. It is like sitting at a train station. Trains come and go. You notice them but you do not have to get on every train that goes through the station.
  Learning to notice body signs of tension, controlling your breathing and slowing down your mind are the basic skills of all relaxation methods. If you practice these each day, your ability to relax will quickly improve.
  Try these ten easy relaxation tips to feel more relaxed and in control:
  Take a short break and leave a stressful situation. If you are at work, offer to run an errand or go for a short walk. A few minutes away can help you think clearly and the walk will get rid of some of the tension in your body.
  Take a break from the activity you are working on and do something different. Sometimes it helps to come back to a stressful task later, when you feel more relaxed, instead of persevering. If you are at home with small children, it is often better to stop when they and you become frustrated, and take some time out to do something else, so everyone can calm down.
  Listen to relaxing music while you work. Listening to classical or nature music has been shown to lower heart rate and slow breathing. People often report feeling calmer after listening to calming music. Develop the habit of playing music in the background while you work for easy relaxation.
  Take regular breaks during the day. Spend **** minutes to read something uplifting or humorous, or chat with a friend. Small breaks help to prevent your mind and body from becoming fatigued, a major source of stress.
  Practice mindfulness. Mindfulness is the ability to be fully aware of the present moment. It is a skill that helps to reduce stress and depression. Learning relaxation techniques is a good way to start learning mindfulness. As you gradually become more aware of your body and subtle changes that occur, with relaxation your ability to notice small changes will improve. Start by spending 5 minutes a day just sitting in the quite, noticing the sights, sounds and bodily sensations you are having. You can also learn mindfulness through meditation techniques.
  Change your focus. As people feel more stressed, their attention becomes focused on what they believe to be the cause of their stress and they ignore other information. Write down the things that were good about the day. Keep a gratitude journal.
  Have a hot bath or shower. This will help to get rid of the tension in your muscles that is a normal result of stress.
  Write down the things that are worrying you. If you are worried, it is very difficult to relax. Once you have written them down, then see how much control you have over them. Can you take any action to solve the problem or are you worrying about things that are out of your control. Worry is a habit that can be helped by learning effective relaxation techniques.
  Keep things in perspective. Ask yourself 'how important is it?' 'How important will it be in a year's time?' Many of the things that cause stress are not important when we look at the big picture.
  Slow your breathing and purposefully relax your body for quick results.
  Unit Assignment: Write It Out, Don't Fight It Out
  Practice reducing your anger by journaling. Use pen and paper or keyboard and computer. Either way, the outcome will be the same...you will have another avenue for releasing your anger. Expressing your feelings in your own words will give a positive release to negative energies.
  Try this for at least a week to see if you find it helpful. Pick a time near the end of your day to write down some of your thoughts. Whatever you are feeling, write it down. Don't worry about grammar. Get your feelings out and on paper, and use as many exclamation marks as you wish. If words fail you, draw some pictures.
  To start, do this for 10 or 15 minutes a day. After a few days, reflect back to see if journaling has made you feel better. If journaling works for you, you will find yourself looking forward to it, especially on the more stressful days"  ther are jurnals , and also did not say I need Office to acess Adobi Reader , and that cost is an aditional 69 dollars , or ***** monthly.  I make 850 a month thats why the ** choose it as  hardship, and he beveved it all was one cost . They even redued my fime from 500 to 400 so I could afford it not aware of extra cost. There is so much more reguading tat I allow the Judge to see my progress, yet for califoina only . I tried  to and not **** about that very last statment , and felt and read there was blog for groups to help each other. there is non in *******

  Pleas ask The Logan Group to not slander me , it is upsetting 

   

  afer reading link . the next link ios afterer payment the the truth shows it clearly false advertisment . 

  Online Anger Management Classes - Your Course Page (successwithlogan.com) Yhis mat not sho do to I need to be loged in , below I have provided much , as I copyed and pasted . scrooling farther you will see he is not Licenced in this state of Montana . I can provd the site the ******* is certifyed . and remember the Advesrtisement also fooled the ** . ***************************;<***********************************************************>
  ?
  ?
  To:
  You;
  *****************************
  
  Wed 7/20/2022 11:43 AM
  
  ****/******,
  
  This email serves to acknowledge that I am willing for **** to complete the 36-hour anger management class in lieu of the 40-hour as stipulated. This class can be completed at: *************************************************

  Please scrool down ,  there will a space that did not show I have no camra nor printer to I am correct You can see the ad ( before I paid dose not say anything about 36 weeks , only 36 hours at the below , You will have to scrool down more to see wht it sais After pament . I also did coppy the slander and persuing a law suit if he slandes me again , and found he is not Licesced in ******* , nor has any right to say he is . I do not know if I can send links for proof , it would profe I am true 

                        Courses by the Hour
  
  Price
  
  
  36 Hour Anger Management Class
   Read this  and read below after payment Ther is nothing to agrued it is fase advertisement - 
  $******
  
  If you continue to slander me , all proof in BB files , so refund me ASAP , send check for $ ****** as refund to ********************* ******************************************************.. also, an apology for the ** and the judge . Thank you and have a nice day .   ********************; PS be kind if you reply and do not get angry as you did when I first ask for proper address to send *******'s Check . My bank will dispute with you as they already have reviewed your website before payment , and mine after payment , you got angry? . My bank pre warned me that your website is on a black list that's why I could not pay with **** card . 
  Course: Anger Management (36 week)
  
  Choose a Section to Review
  Course Material
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Courses by the Hour
  
  Price
  
  
  36 Hour Anger Management Class
   Read this  and read below after payment Ther is nothing to agrued it is fase advertisement - 
  $******
  
  If you continue to slander me , all proof in BB files , so refund me ASAP , send check for $ ****** as refund to ********************* ******************************************************.. also, an apology for the ** and the judge . Thank you and have a nice day .   ********************; PS be kind if you reply and do not get angry as you did when I first ask for proper address to send *******'s Check . My bank will dispute with you as they already have reviewed your website before payment , and mine after payment , you got angry? . My bank pre warned me that your website is on a black list that's why I could not pay with **** card . 
  Course: Anger Management (36 week)
  
  Choose a Section to Review
  Course Material
  
  You can see he not licesnd to practis in ******* only **********
  About ****************************, MSW
  ****************************, MSW is a clinical social worker who practices at ****************************, MSW Practice located at *********************************** in Suite 310 in ****************************** (Los Angeles County).
  ******************************** has 15 years of experience in clinical social work.
  Education
  ****************************, MSW earned a degree of a Master of Social Work.
  Licenses and Affiliations
  ****************************, MSW has been registered with the National Provider Identifier database since June 29, 2007, and his NPI number is 1821295155.
  Book an Appointment
  To schedule an appointment with ********************************, please call **************.
  2022 Vitadox
  Source: ********************************************************************************************
  Clinical Social Worker
  A social worker who holds a master's or doctoral degree in social work from an accredited school of social work in addition to at least two years of post-master's supervised experience in a clinical setting. The social worker must be licensed, certified, or registered at the clinical level in the jurisdiction of practice. A clinical social worker provides direct services, including interventions focused on interpersonal interactions, intrapsychic dynamics, and life management issues. Clinical social work services are based on bio-psychosocial perspectives. Services consist of assessment, diagnosis, treatment (including psychotherapy and counseling), client-centered advocacy, consultation, evaluation, and prevention of mental illness, emotional, or behavioral disturbances.
  Clinical Social Workers in *********, **
  2022 Vitadox
  Source: ********************************************************************************************
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/29/2022

  Wow, Seriously, get some help. I am not one to sit and read pages of BS written by someone so divorced from the truth. In the little I did scan, I saw plenty of obvious and provable mistruths. Also, he has been criminally harassing me, as I understand the law. I am a "big boy," and his misguided attempts to hurt me with words is not going to yield the attention from me he wants. Everyone, please enjoy the work of fiction he has written you. When you have 10s of thousands of happy clients every year, you are going to get one of these, every so often. It's statistics, and it is a shame.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18614561
  
  I am rejecting this response because: I am on my way to collect all bank statments that will show I am true , and will expect SCRAM to pay any further expences , I will also call SCRAM in Missulia MT to again request my billing statments for the last time , for as they have pomised to send . I alawys suspected they not sending in my patches to ******** , so Embezziling is for shure going to become front page News and will contact the Missulian to make my reportes , this will take some time due to weather and I am tierd of ther lies . How can SCRAM not see me that I pail 9 hundred and forty dollar,s for nothing lost ***************************** out . Now comes slander , thats another issue . I will wait for ther responce , as it may take a few days to have bank pull up all bank statments at SCRAMS cost. I do not have cell service in my home or a cramra , so this will take till next Monday or hopfully not to long . I just called SCRAM in Missulia and was patched over to Gread in ****** ** , he laught at me and said I will never get my money back aand have all reciepts , and in a scattered way , so have your SCRAM superviser call Greag to prove I did in fact pay for SCRAM . he was not very nice as he was sometimes . Have SCRAM call ************** and they will get the Missulia  Scram , then have them passtch them over to the ******  ** SCRAM where ***** will anwaser, he will not agrre of refund , yet is proof I was a client and dind pay for the servise , as wher my patches were sent I have no IDEA. I will call or go to bank to get statments , just need to know how to send them. Now when I get statments , and **** will confirm I was  A clinet . Whats next to do but wait for a reply.  and let the BBB know when I am ready with all Billing Statments , PS some were made with cash ,  due to some computer glitch Grig sad so paid hin out of pocket 1 or 2 times, as I was staing to deth , It is sad I have to prove I was a clinent. I will check and see the cost of my banks pulling up older records. I am just stumped that there no records of my exsistance whith 9 monthes With SCRAM. Posable that *****'s Missulia **, an *************** are the ones who embezzeled my payments if I sill do not show up as past client. I provided the dates. Thank you and please no need to slander 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/09/2023

  None of what was written seems to relate in any way to my company. It is so bizarre, I am at a loss to understand what is going on here. I wish you the best, sir. *** seem to need some serious help. I hope you get it.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Logan company offers assessments for a fee, and I was required to complete and assessment so I took the assessment. I was asked to pay once the assessment was complete in order to see my results. I paid the fee to see my results.Upon reading my results I scored 0/50 and the lower the number the lower the risk and the higher the number the higher the risk. To my surprise even though I scored 0/50 and was listed a minimal likelihood to be involved in domestic violence the Logan group stated that I need to take an additional 8 hour course that cost 3 times the cost of the assessment. The basis for needing to take the additional course was based on an assumption that I had committed a domestic violence offense. With the lowest possible score the Logan group is seeking to profit not out of necessity but rather out of greed.This is highly targeted education because taking an assessment usually requires completing any recommendations as well.I contacted the Logan group and stated my case and pointed out my concerns to the Logan group and informed them I would report them for their actions of mis representation of assessment results.I received a reply from the Logan group indicating that they were not willing to adjust their scoring and recommendations and to go ahead and report the business and leave poor reviews for my purchase.This company is praying on people at need assessments by requiring follow up and much more expensive courses after they pay for their results. With the lowest score possible the only way to make a recommendation to take more courses is written in my results is the assumption that I must have committed domestic violence. The assumption is wrong and the results are wrong and I doubt this person actually has a PhD that uses tools to maximize profit from unsuspecting victims.

  Business Response

  Date: 10/25/2022

  I do not and will not respond the way you want after aggressive threats and extortion. I do not know you and I have to assume you were sent here for a reason. If I recommend our minimum course, that is my recommendation. If you don't like the recommendation, you should have had your therapist perform it, someone who has seen you firsthand, and can make the recommendation you asked from me, that you claim the therapist agrees with you on. Below is exactly what you said to me:

  "Good afternoon, On assessment ******* I received a score of 0 out of 50, and the score indicates minimal level of threat according to the assessment results you provided. My therapist and I both agree that I do not pose a domestic violence threat, and the other content in this letter. Please redact the recommended 8-hour course in my recommendations section and send me my results indicating I am not a threat. I have never committed a domestic violence related crime, and I do not need to take further courses on the matter. You implied that the "domestic violence issue is more likely poor judgement", but there hasn't been any domestic violence. You need to resolve this because you are a professional and a PhD? I will go to great lengths and all of them perfectly legal and lawyer approved to expose you for taking advantage of your clients for your own financial gain. Again, I am your client that has 0 threat level and 0 historical domestic violence events, so pretty please with sugar on top make the change that is appropriate and promptly send me a revised recommendation before I draw a massive amount of attention to you, your degree, your business practices. Thank You, *******"

  Also, I never claimed to be a PhD, or that this is any type of psychological assessment. It is an educational needs assessment that will recommend one of our courses. Finally, thank you for incorrectly assuming this is a "money grab" of some sort. I provide a valuable resource for people ordered to take an assessment for court, allowing them to get for $39.95 what they might easily pay $400.00 or more elsewhere. You came to my site and asked for my opinion. I gave it to you. If you were only going to be satisfied with your own opinion, you should have assessed yourself. If your therapist has the opinion you want, have them put that to paper.

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18308957
  
  I am rejecting this response because: Two reasons:

  1. The author states I threatened him by asking him to revise my scores. I did indicate I would report him for his business practices since he is dishonest in his dealings. The fact that he claims reporting him to the BBB is a threat and extortion, but the BBB is there to call business owners out when they have done wrong. He is attempting to use words that make it seem like i am doing something far worse than asking him to be fair to not only me but to future clients as well.

  2. The site offers what appears to be a legitimate service but upon paying you quickly find out that the intent of the author is to take the most money possible from you rather than provide a service to the community.

  Other therapists and websites would recommend an 8 hour domestic violence course for a conviction for a misdemeanor domestic assault. I should have carefully reviewed the authors site to see if was comparable to others online that offer services without "hidden" fees.

  The author of the website offers a service that is not valid and he has no intention of providing a review that is accurate based on the subject he claims to be an expert in. The person running this site needs to inform his potential customers that he will ALWAYS recommend that you pay him more money for more courses even if there is not justification for the "NEED" to take more courses that results in paying him more money.

  This site is full of hidden fees and a business owner that is taking money from those that are often in a compromised position where they need a legitimate review that is turned into the court of law. That doesnt accounbt for all of his clients but those that need a review will *** to continue paying him until he decides he has made enough money rather than when they have met the requirements asked of them.

  Thanks

  Rhett 

   

   

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/31/2022

  Reading your retort, I find lies and inaccuracies throughout. I still do not see the answer to why, if your therapist says you do not need any domestic violence intervention (as you indicated in an earlier email to me), you couldn't go with their evaluation?!?

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18308957
  
  I am rejecting this response because: You scammed people out of money by misrepresenting their needs and with a score of 0/50 that indicates the lowest threat level possible you still require more training. Simply refund my money and this goes away. No lies just willing to report you to the BBB. I am not asking you to change your report because clearly that is not acceptable to you.

  My therapist doesn't provide DV assessments as a service, so her opinion is her opinion. She indicated there is a training and certification process to provide this dv assessments and she has not completed the certification process. It is clear that the rules are arbitrary and dependent on the therapist, so the previous years of work with her seem far more credible than a recommendation that is provided by someone that indicates they are an expert. 

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/03/2022

  For anyone following this, please refer back to my original reply.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone usually remembers passwords. In this case it didn't. This has happened several times. Logan Social Services is usually very good about helping me. I am roughly on week 30 out of 52. I started almost three weeks ago trying to get the link to change my password. I have frantically written up to 6 times a day begging for them to help me. Since this is taken care of on their message service they can say anything they want and no one can rebut them.I have even been in contact with my criminal attorney to ask the judge for extending time incase Logan Social Services didn't ever get back to me. I have never been in trouble with the law. I take this situation as serious as a heart attack.To fall out of compliance with the court would cause dire circumstances for me.My attorney said, " they can't just fall off the face of the earth ******."In this case they have fallen off the face of the earth. The suffering this has caused me can carry no price tag. The strain is to momentous. It's caused migraines from worry. If it had only been a few day's then one could say I am over reacting. However almost 3 weeks with no reply is insanity. Please help me with my quest to get back into my course work. I will be eternally greatful. Sincerely *********************

  Business Response

  Date: 10/24/2022

  We respond to all emails we receive within 24 hours, hers included. Clients are required to keep up with their email address and password, which she cannot or will not do. I cannot fix the problem of her losing this information and doing so repeatedly. What I can do is reset her password and send her updated login info promptly, when she requests it, and tell her in writing to keep up with it. Note that login info will always work unless changed, and we track every time a client uses the password recovery tool to change it.

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** for 53 Domestic Violence classes I logged out after reading one session tried logging back in the program claims it doesn't recognize my information this is BS

  Business Response

  Date: 11/02/2022

  There is nothing wrong with your account or our site, and if you enter the correct email address and password into the correct website, it will log you in without fail. If you have lost this information, email me directly for a new password. I have missed zero days of work in 13 years and answer all the emails within a few hours of receipt.