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Business Profile

Portable Buildings

Quality Building Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Buildings.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account # ********* On Feb 28h, I asked for a payoff off quote. They sent a quote for ******* to pay my shed off in full.A few minutes later the sent a message. Saying it was a mistake. And I had to pay ******* to pay shed off early, bu march 31st. On March 17th I sent the full month *******, and sent the a picture of the money orders, *** let the know it went in thee mail posted Monday the 17th. They said the could close the account when they received payment. A few couple weeks later looked at the account. And it said it was closed. I have a picture. Today, April 7th, I got a text saying I had to now pay an additional ******. I told them I already got the payoff early quote, payment sent March 17th, and I would like to know how it has gone up after it was paid In full, as agreed.

    Business Response

    Date: 04/17/2025

    We are pleased to report that we have satisfactorily resolved this matter directly with our customer.  

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a repossessed storage building in Feb 2021. Building location was ************, but paperwork was signed in ********* ** at another location and the actual company is in **. After a year of paying on it, I received a payoff letter stating the building was paid in full so I stopped making my payments. Then a few months had passed and the company sent another letter stating the payoff was an error and they needed payment. I recently was laid off and I live in the shed with my two kids, one is disabled. This is cruel and I feel like I shouldnt have to pay for Quality Rentals gross negligence or fraud their trying to get by with. Please help, this is so wrong. I spoke to a ******** with Quality Rentals this morning and she said it was in the file where they sent the payoff letter.

    Business Response

    Date: 04/28/2023

    "Our customer was notified within 3 days of the system error occurrence.   In fact, she contacted our office shortly thereafter and confirmed the information.  Its obvious she understood the situation as evidenced by the 18 payments she made via our online payment portal, and the 2 payments she made via telephone after receipt of the letter.  It is only recently that payments have ceased, and we are in the process of working with her on a payment plan to get back on track.  We will be glad to discuss the account directly with our customer. 

Quality Building Rental is NOT a BBB Accredited Business.

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