Complaints

This profile includes complaints for The Rental Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Rental Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Rental Company

  215 Middle Tennessee Blvd Murfreesboro, TN 37129-5611

• 

  The Rental Company

  PO Box 332108 Murfreesboro, TN 37133-2108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract I received and signed states the shed is $3,084. It should be payed off in 2 months, however I continue to get notices saying I owe more than the shed amount. When my boyfriend called today to ask about their terms for financing they told him there is an interest rate of 40 to 50 percent which I was not aware of and its not on the contract I signed. The shed after almost 2 years of payments is now over $4000. Thank you ***** ****** W3047 **************************** Wi ************

  Business Response

  Date: 05/19/2025

  Response to BBB #******
  We have engaged in direct discussion with our customer and have advised her to review the Rental Purchase Agreement (Contract)she executed. Information/terms are clearly stated within the Agreement, which,upon her review, will indicate that *** Rentals, LLC is administering as written. The one-page document that was submitted with the Complaint is only the Work Order.  The work Order states the Cash Price of the portable building as well as the basis for the Rent-to-Own amount, however, it contains no contractual information.  We trust that our communication will resolve those questions and/or issues included in the Complaint.
  
  Sincerely,
  
  *** Shed Rentals, LLC.
  

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a payout for a unit i bought for them, thought I made the payment on December 31 and I can not find the statement. They agreed to honor the payment on the phone on or around January 23rd for 205. They now say I still owe them another payment. The lady was passive aggressive about the fact that I was not just giving over more money. Then when I asked to speak to the manger she said nope and hung up on me.

  Business Response

  Date: 02/24/2025

  We are pleased to respond that we resolved the issue directly with our customer.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed from Old Hickory with a 90 interest free option starting on the date of delivery. The shed was delivered on 7/25/22. There was a $700 down payment, and I've made my payments, $452, on time every month. I called to get the payoff amount and it was over $1000 over the amount I had calculated. When I called Hickory Hollow Rentals, they stated that there is 40% rental fee added to each month, but I was not told that this rental fee would be added to the 90 days that should have been interest free, nor does it state in their contract that I need to pay those fees. After talking to 2 customer service agents and a supervisor, they would not remove the $1000 worth of rental fees. To top it all off they're charging 3% of your payment as a fee for paying online, and 1% over the phone. The only way to make a payment without an extra charge is to mail it in and hope it gets there before your due date, and if it arrives after they have a fee for that too. They are working really hard to scam as much money out of their clients as they possibly can.

  Business Response

  Date: 12/13/2022

  We are administering the account associated with the Rental-Purchase Agreement executed by our customer exactly as it is written. The Agreement includes a 90-day same as cash OPTION which by definition, must be exercised by the 90th day from the date of delivery, or the Rental Agreement continues on a month-to-month basis, as set forth in the in the Agreement. In this case, the delivery date was July 25, 2022; therefore, the amount required to exercise the 90 days same as cash option was due no later than October 25, 2022. The first inquiry we received regarding a payoff was December 5, 2022. In response, we provided the amount needed to exercise the Early Payoff Option for which details are noted within the Agreement. That OPTION is available at any time during the term of the Agreement. We are happy to communicate directly with our customer to address any questions or concerns, as we have attempted recently.

• Initial Complaint

  Date:10/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/13/22 we purchased a shed put down a payment of ****** included in that amount was a ****** security fee. Paperwork stated the monthly payment was ****** + ***** = ******. In August we called in to make the payment and spoke to a "*****" @************. She explained they could not take a payment as they did not have a copy of the agreement as of yet. Early Septmeber 2022 again a call was made to the same number again "no agreement on file", we are assured no worries we have till 10/20/22 to take advantage of the 90 day same as cash pay off. Today (10/10/22) we call in again are told they are not able to find the contract, suddenly after trying to look by name, last 4 of social, email, phone number, we are told we are past the 90 days and the owing amount was not the $4725.52 but infact *******. I immediately call *************************** of ********** sales where we purchased the shed, she said she would reach out to **** the Terrirorial Manager, She called me back asked me to contact ****, which I did. He just went over the amounts with me which I already knew. I explained what I needed to discuss was the amount difference. He directed me to the home office, I then spoke to a ****** after being on hold for nearly 10 minutes, I hung up and called back. I then speak to ****** again who states she will send a message to the rental company and ask them to reach out to us. We then get a call from a *****, who states for the 5-8 time that she will have someone else reach out to us. I finally get a call back from a ****** who works with the pay off department. I explained again not everyone is an attorney or book smart in regards to these contracts. She explains "if you look at the contract it explains in black and white". We are spending well over $5,000 on a shed which clearly some fees were not told to us upfront. We were told the $4725.52 is what was left owing. Now we got a difference of $416.56 to come up with. From the get go this experience has been a nightmare.

  Business Response

  Date: 10/14/2022

  We have explained to our customer on numerous occasions that the "difference" of $416.56 to which she refers is the amount of sales tax due. It is required by law to be collected and remitted to the corresponding state.