Complaints
This profile includes complaints for CRF Properties's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive moved from this apartment complex in November and Ive only resided there for only 5 months and since Ive been living there they have been having leaks from the shower, the washer connect, the walls not being finished painted, the windows and the toilet not working properly. They had me file a claim under my insurance to take care of their water damage and theyve received a check of an amount of ****** and they were holding my deposit for the since Ive moved just to inform me that I wouldnt be receiving anything back after taking my 700 deposit that I paid to them and that I actually owe them a 50 dollar balance which isnt right they have been moving really unprofessional and not fixing up their units completely before move someone moves in and a family member of mine that resided there also had the same issue and theyve took their deposit as well it is just very unfair to me and this was my first ever apartment on my own.
Business Response
Date: 12/12/2024
Mr. ****** moved into our property at *************************************** on 07/05/2024. We received his Move - In Checklist on 07/15/2024 that contained 3 items: A leak through the ceiling when using the tub, a bathroom door not shutting completely and a closet door in a bedroom not closing completely. When Mr. ****** moved in, all of his walls were freshly painted and had no marks or holes in them. His security deposit was $700.00.
On 7/15/2024 CRF Properties maintenance crew was onsite at the property to repair the issue with the leaking tub (Service Order 7197 is attached). There were 2 subsequent maintenance calls regarding the leak in the ceiling and the maintenance crew responded and repaired the leak. It is believed by the maintenance crew that Mr. ****** was overflowing the tub,causing the leak. On 9/17/2024 the maintenance crew was there to check on the leak and no leak was detected. All Service orders regarding this issue are attached.
On 10/16/2024, Mr. ****** called the office to let us know his upstairs toilet had overflowed. Maintenance responded on 10/17/2024 and discovered a large wad of toilet paper had caused the overflow. Determining that this was tenant negligence, *** advised Mr. ****** that he should file a claim under his renters insurance policy, as the damages were significant. ******************** agreed that the overflowed toilet was tenant negligence and they paid the claim in the amount of $8,735.62 (Claim Notice and Check Stub attached).
Mr. ****** vacated the unit on 10/27/2024 he had given notice prior to the issue with his toilet overflowing. A Move Out Inspection was scheduled on 10/28/2024. Notes from ownership and photos of damages not related to the toilet overflow as well as the charges for damages are attached. Mr. ****** was not charged for anything related to the ceiling leak or the overflowing toilet upon move out. All charges listed are for repairs of nail holes, painting and cleaning of a bathroom sink and toilet.Ownership notes on move out:
11/08/2024
1:00 PM
1430 Chariot
Rear Bdrm: Wall Prep above window; paint up rear bedrm walls
Nail holes prep front bedrm over window & left of closet
Paint room 2 walls include walls in closet
Liv Rm nail holes prep
Paint 2 walls
Paint 1 back utility wall;prep 2 nail holesBusiness Response
Date: 12/12/2024
Mr. ****** moved into our property at *************************************** on 07/05/2024. We received his Move - In Checklist on 07/15/2024 that contained 3 items: A leak through the ceiling when using the tub, a bathroom door not shutting completely and a closet door in a bedroom not closing completely. When Mr. ****** moved in, all of his walls were freshly painted and had no marks or holes in them. His security deposit was $700.00.
On 7/15/2024 CRF Properties maintenance crew was onsite at the property to repair the issue with the leaking tub (Service Order 7197 is attached). There were 2 subsequent maintenance calls regarding the leak in the ceiling and the maintenance crew responded and repaired the leak. It is believed by the maintenance crew that Mr. ****** was overflowing the tub,causing the leak. On 9/17/2024 the maintenance crew was there to check on the leak and no leak was detected. All Service orders regarding this issue are attached.
On 10/16/2024, Mr. ****** called the office to let us know his upstairs toilet had overflowed. Maintenance responded on 10/17/2024 and discovered a large wad of toilet paper had caused the overflow. Determining that this was tenant negligence, *** advised Mr. ****** that he should file a claim under his renters insurance policy, as the damages were significant. ******************** agreed that the overflowed toilet was tenant negligence and they paid the claim in the amount of $8,735.62 (Claim Notice and Check Stub attached).
Mr. ****** vacated the unit on 10/27/2024 he had given notice prior to the issue with his toilet overflowing. A Move Out Inspection was scheduled on 10/28/2024. Notes from ownership and photos of damages not related to the toilet overflow as well as the charges for damages are attached. Mr. ****** was not charged for anything related to the ceiling leak or the overflowing toilet upon move out. All charges listed are for repairs of nail holes, painting and cleaning of a bathroom sink and toilet.I have attached all relevant documentation via the "Have More Information" portal.
Customer Answer
Date: 12/17/2024
Complaint: 22673787
I am rejecting this response because: I reported for the other issues as well while the maintenance men were there, they just chose to not take care of the issue and the document for me to fill out the problems wrong with the apartment were given to me to report back by the week after which wasnt enough time because I wasnt even staying in the complex majority of that first week. They didnt even take enough time fixing up the unit properly before my move in there because they never even informed me that before I moved in that unit was raided and was definitely damaged in the inside and they decided to only take lesser than a month getting it repaired before trying to sell it for rent again and this was informed to me by my neighbor that lived next door because the landlords didnt want to inform me on this and just like my downstairs bathroom I didnt notice until after that the tissue holder was barely into the wall and that was another issue I reported to maintenance while they were in that unit as well and Crf Properties are never completely truthful with their residents that stay in this complex.
Sincerely,
Tiyre HolderBusiness Response
Date: 12/23/2024
Mr. ****** was informed at lease signing that all maintenance issues should be called into the office. We can't verify what he told any maintenance person while they were there fixing an issue without a phone call from the tenant. We fix all problems as soon as possible once called into the leasing office. Mr. ****** did not turn in his Move In Walk Through sheet until 10 days after his move in, which is more than ample time to report any problems. He never spoke to anyone asking for more time due to the fact he was not staying there the first week, the management office was not aware of that. The tenant that occupied the unit before Mr. ******* moved out on 05/31/2024 and Mr. ****** moved in on 07/05/2024. Any damages and needed repairs were completed prior to Mr. ****** viewing the unit, which he did a week before his lease signing and he accepted the unit, without complaint at that time. CRF Properties is not required to disclose any information regarding what took place in a unit prior to a tenant occupying it. When Mr. ****** turned in his Move In Walk Through Sheet, all repairs requested were handled in a timely manner. CRF Properties will not reply to any hearsay or gossip spoken between neighbors. I am not sure what instance Mr. ****** believes CRF Properties has not been truthful with him or other residents within the complex. Mr. ****** had previously lived with CRF Properties and he requested to come back and live on Chariot **** so I am confused as to why he believes we have been untruthful. Unfortunately, Mr. ****** left his unit in a condition that required repairs that exceeded his security deposit. I'm sorry that Mr. ****** does not agree with this, but we are required under Fair Housing Laws to treat all tenants equally.Business Response
Date: 12/26/2024
Please find attached Service Orders related to the work done on 1430 Chariot prior to Mr. ****** moving in. Please note the dates of completion showing work was done as soon as the prior tenant moved out, proving Mr. ******** statement that no work was completed incorrect. There is an additional Service Order related to ***************** In Walk Through Sheet showing that work was performed as soon as notice was received regarding the leak.Business Response
Date: 12/26/2024
Please find attached the Service Order for repair and repaint needed in ****************** after Mr. ****** vacated the unit.
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