Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/23, Ameri Care Services came to our home for an annual termite inspection. Mind you, weve had no issues and had our entire crawl space treated and encapsulated by another company who also installed floor jacks, dehumidifier and water pump. The technician wrote a report advising of multiple issues. We disagreed with this report thus had the contractor come out to inspect who did the work as well as had another termite company come out to inspect. Both companies absolutely disagreed with the report and reported absolutely no issues. They provided reports along with pictures ascwell as humidity readings. All readings were perfect! I brought this matter to Ameri Cares attention. Their manager came out and reassessed. I requested the report be rewritten correctly. Its been over a week with no response back after I was told I would get a call by 9/11/23. It is my belief after consulting with the other companies and receiving their reports, Ameri Care fabricated the report to generate sales. Our crawl space was completely repaired by another company.

  Customer Answer

  Date: 09/28/2023

  I have not heard from them. They were 2 contact us 3 weeks ago. 
  ************************;

  Customer Answer

  Date: 12/02/2023

  This company has not returned my calls either. I hope that a negative report can at least be done. Their lack of response from the BBB certainly shows their character. Thank you for trying to assist.

  ************************;

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9th, 2023, an inspection of our crawl space was done. The inspector indicated that there were problems and that corrective action would be needed to fix whatever issues he had found. He also informed us that a report and photos would be made available. Since then, we have been skirted, ignored, and disrespected by ***************************** through a lack of response. Despite being told many times that she was working through our case on two occasions, we have had zero follow through on any of the promises made. We believe that the company is either avoiding a problem that our agreement requires them to address or that they do not care enough to provide a straightforward answer. We currently owe $213 for another year of coverage, but we are withholding payment until we understand what is going on and how things will be corrected.