We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ready Mixed Concrete

Smyrna Ready Mix Concrete, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Smyrna Ready Mix Concrete, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smyrna Ready Mix Concrete, LLC has 370 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 3, 2022 I received a load of concrete that was 30 minutes late.... It wouldn't take water..... did not seem to have the 2% retarder in it... the driver dumped a half yard of concrete on the existing driveway by accident.... It was loaded at 10:18 and At arrived on job at 10:59 and at 12:16 we were walking on is as we were still pouring out. Do not feel comfortable paying for this concrete, would like money back. Complained August 3 complained again August 16 then also complained to the salesman and quality control on August 22. And so far the resolution has been no resolution

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/09/03) */
      "SRM Concrete denies Mr. *******'s request for refund of products and services provided on August 3, 2022. In the attached mix-design, the highlighted portion shows the 2% retardant ordered by Mr. ******* was included in the concrete he received. All records indicate the heat index was between 98 and 100 on August 3rd in West Point, KY. Additionally, the humidity was below 60%. Even with the 2% retardant, in these conditions, we, and the NRMCA, would fully expect the concrete to begin curing after the 1.5 hours it took for Mr. ******* to finish the concrete. These conditions qualify for special finishing procedure outlined by the NRMCA's CIP Hot Weather Concreting. Rule number 6 states, "Begin final finishing operations as soon as the water sheen has left the surface; start curing as soon as finishing is completed." This procedure was not followed by Mr. ******* on August 3, 2022. It is on these grounds that SRM denies the request for refund."

    Smyrna Ready Mix Concrete, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.