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Business Profile

Security Cameras

Infocus Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for Infocus Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infocus Technologies has 2 locations, listed below.

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    • Infocus Technologies

      3173 Church St Murfreesboro, TN 37127

    • Infocus Technologies

      2441Q Old Fort Parkway #337 Murfreesboro, TN 37128

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted *************** of Garage Pros and Infocus Technologies to fix our garage. He missed multiple appts but finally showed up. He told us what needed to be fixed and my husband paid him to go get the springs to fix the door. He never returned. He rescheduled multiples times and finally changed his number.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business hired InFocus Technologies to provide and install security cameras at our two business locations in January of 2021. The installation and the cameras/system were great! We were (and still are) financing the camera system through a third party recommended by InFocus Technologies. Upon installation, I asked if the cameras could be moved in the future as I anticipated that we would be moving eventually.We were preparing to move in the fall of 2022 so I contacted **** to see if he could meet with me at the new location so he could see the space and get an idea of what would be needed. He did not show up or call. A few days later, he apologized and scheduled the removal of the cameras/system without having seen the new space. He also did not remove 2 cameras at our warehouse because they were to difficult to get to. He also collected a $1500 check from **** reached out to **** MULTIPLE times, many with no response at all and several scheduled appointments when he did not show up or call to let me know anything.We decided to file a police report since **** now had our equipment and our money. They investigated and contacted **** which led to him dropping off our equipment and telling us he would install on "Monday". We were not surprised when he did not show up.I'm not sure why he is still entertaining the idea of having this business. In my opinion, he is dong the bare minimum and that is even an overstatement. I wish he would have told us that he could not handle the workload anymore and we would have gladly found another company to help us. Right now, we have a pile of electronics in a plastic tub, are -$1500 and are beyond irritated at the whole situation.

    Infocus Technologies is NOT a BBB Accredited Business.

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