Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of rental/sale : 06/25/2021 What was sold: lofted barn w/side porch - 10 x 20 x 1 Option of payment: 48 months (343.80)Plus a 100 security deposit refundable after shed was paid off early with a check(personal) at payment 34 due to there sister company (BCS Rentals,LLC charges for late fees when it was there post office sitting on the mail. The entire 34 payments that we made until it was paid off. They have absorbed the $100 security deposit into the payments, but there is a section on page 2 of the contract that says it is supposed to be refused after the bill is satisfied. Also included copy of payment schedule for the first 30 payments includes the 100 security deposit. You can see the dates they say are late or when they received. All checks were mailed out by the 3rd of every month. There is no possible way that the check's took 2 weeks or more to get there from ******** to *********. I did find out that the main post office down there holds mail longer than they should. With this in mind a copy of the tracking from final check to them sent registered and they held for 5 days extra there reason was hurricane, but it does not take 5 days for a hurricane to go through an area. We ended up paying them an extra $2,451.59 in late fees. I would like to see a refund. ************** is BCS Rentals, LLC. Phone number is *************.

  Business Response

  Date: 10/01/2024

  This complaint does not involve our company.  This customers complaint is with the rental company which is independent of us.  They need to file a complaint on them.

  Customer Answer

  Date: 10/13/2024

  Please find attached photos with address of who sold and who made

  Customer Answer

  Date: 10/13/2024

  Please find attached photos with address of who sold and who made

  Customer Answer

  Date: 10/22/2024

  Please find attached a copy of the transfer of ownership letter Congratulations! To me for paying off the shed. Now if you note the return address matches everything else I have sent to you. 

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22361910
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* (*****) ******

  Business Response

  Date: 11/20/2024

  We are pleased to respond to the customer as follows:
  The RTO Agreement was administered exactly as written.
  As for the Security Deposit, please review paragraph 11 of the Rental Purchase Agreement and Disclosure Statement.  Within, you will find a detailed explanation of how the security deposit is applied.   In response to the time, it takes for mail to arrive, neither our customer nor we have any control over the US *********** and how they handle mail.  We offer other methods of payments if a customer chooses to avoid potential postal issues.
  We trust this response successfully resolves this matter.
  Sincerely,
  
  BCS Rentals, LLC.