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Business Profile

Sink Manufacturers

Ozark River Manufacturing Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ozark River Manufacturing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ozark River Manufacturing Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4th, I purchased an Ozark River portable sink through their website. Though they received my **** payment, I never received an email confirmation or tracking number. The item did arrive within a reasonable time but arrived severely damaged. *** sent it back, and "TIKA" from Ozark River contacted me by phone, requesting that I send her photos of the damaged box and items which I did. She assured me that she'd resend another portable sink the next day, but I never received it. I made 5 messages to the company, requesting an update but have not heard back, not even by email.

      Customer Answer

      Date: 05/07/2024

      Update: After placing a stop payment for a non-replacement, I received a phone call from *****, a company representative. I explained my frustration with the company, and the fact that I hadnt received my replacement. He stated that a replacement was on the way, but at the point, I had ordered the same sink from a different supplier (I didnt know that it would still ship from them!). Two days later, the replacement arrives and its the original sink that was refused because of arriving damaged. Are you kidding me??? It was still in the same box, just additional tape added to it, and resent to memost likely more damaged than the previous delivery.  Because of this circus, I cannot open my business on time, though I started a 5-weeks early. I have completed lost faith.

      Business Response

      Date: 05/09/2024

      As stated in the complaint, we worked with ****************** to get her initial item in a timely manner and it was damaged in transit by the carrier. There were delays on our end in communicating a resolution to the replacement product and we have since rectified the cause for those delays and communicated with ****************** frequently over the past two weeks working toward a resolution.  

    Ozark River Manufacturing Co. is BBB Accredited.

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