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Business Profile

Soap Making

Buff City Soap Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap Making.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I are ***eated customers of Buff City Soap and usually have no issues. Ive been dealing with my Dad having to have emergency heart surgery, my wife going through breast cancer treatments, and moving to a new home. So, among all of this, plus dealing with stress at work, I forgot to update my Apple Pay address to my new one. A simple and honest mistake, that was the first time Ive ever done that. I reached out to ********* Soap on Sunday night, to try to get the address updated to my new one, before the item is shipped. The label was created only. The *** responded with that there was nothing she could do for us. She seemed like she didnt care at all and was very vague with options. I have spent lots of money at this company and they acted like they could care less. I wasnt trying to get anything free or was be nasty with them. I just wanted to make sure my order made it to my new house. I have sold things online before and had to recreate labels for customers. Buff city chooses the cheapest shipping option which means I couldnt update or redirect delivery on *****. I called ***** and they told me that the shipper has to correct the address or is the only one to make changes. Now, the soap is getting redelivered to my old house. I moved an hour away and I do not have the new owners contact information, since I sold my house to an investor. I either just want an order ***lacement or a refund. This situation could have been handled very differently. I made a simple mistake as you can see all the stuff I was dealing with at the time and forgot to update my address. Buff city refused to try to help at all. So, I am now out of my product and my money.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to buff city in ********** on June 14th 2023 at approx noon. I ran my credit card for a total of $115.01. She said the system was down and wasn't giving any indication of it going through. I left and went to the *** down the street and was back ten minutes later and Paid in cash for the same amount and the same product. I contacted them and was told I'd be called back and then contacted buff city through their contact me button on the corporate site. They said they would forward all of these details to the store manager and we still have not been contacted or refunded and I've now paid interest on this charge of money they are now essentially stealing from me. I want my money back now.

Buff City Soap Company is NOT a BBB Accredited Business.

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