Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shed from this company when it was delivered I told them I had septic and ***********.. the driver still drove over it and damage my system.. I reached out to a man named **** we spoke I sent him pictures I had 3 companies come out give me quotes on the damage done.. I called 2/3 other companies explaining what was going on they gave me quotes over the phone I sent the numbers and names to these companies to ****.. **** told me in the beginning they needed 2 or 3 quotes from different companies to proceed with them paying out to fix the damage.. also the shed was damaged and unlevel **** also told me he would send someone out to fix the damage to shed and have them level it that also never happened.. I told **** that this issue has to be addressed because this is causing more problems and damage to my property.. he just keeps giving me the run around.. please help me with this issue

  Business Response

  Date: 12/13/2022

  ************ was renting a portable shed from our company on a month-to-month basis.  After several missed payments, we sent a driver to pick up the shed.  The driver loaded the shed onto his trailer and was about to leave with the shed when ************ arrived and paid the amount necessary to reinstate the contract.  We directed the driver to set the shed back down and leave.  Afterwards, ************ called our office and said the shed had scraped against a tree during loading and the septic system was damaged.  He emailed pictures of the damage to the shed and what looked to be some ruts in the yard along with a repair estimate from a septic company for $10,000.00 to completely replace the entire septic system. I immediately waived the pickup and re-delivery fee that the driver charged as an attempt to de-escalate the situation.  I agreed to send the driver back out at no cost to ************ in order to repair the damage to the shed and make sure it was set up properly, but I wanted to wait until the septic issue was resolved first.  I told ************ that I wanted to get my own inspection done regarding the septic system because I have no way of knowing what condition the system was in before the driver arrived, and if the driver actually did any damage to it.  I contacted a local septic repair company and paid for them to inspect the system.  According to the inspector, the septic system was already in poor condition due to age and improper maintenance and repairs.  He could not verify the claims that ************ was making regarding damage caused by the driver. The septic inspector also advised that ************ asked him to make up an estimate that aligned with his claim, even though the inspector had already given him the results, and that ************ said he was getting ready to sell his property and needed a new septic system before the sale.  In light of the septic inspector's information, I decided that continuing the contract with ************ was not in our best interest and requested that ************ make the shed available for pickup.  He declined.

  I strongly feel that we have no liability to buy an entirely new septic system for *************  However, as an accommodation and an attempt to resolve this issue without further conflict, I will waive the pickup fee and any past due rent and late fees that have accrued since the original incident, and I will send ************ a check for $1,000.00 to use as he sees fit.  In exchange, ************ will need to make the shed available for pickup as soon as possible.  Once we have the shed back in good repair, we will issue the check to *************  I hope this is an acceptable solution and we can put this behind us.