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Business Profile

Towing Company

Gannon's Towing and Recovery Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed from a parking lot address: ***************************************************************. I was told by my friend that the towing truck company gannons had arrived and was going to tow my car. I rushed to the location where my car was parked and I requested that I pay the boot removal service fee which should have been no more than $60-$100. The driver told me that I had to pay him the FULL $260 on the scene. According to signage on the parking lot, the towing company was only allowed to charge $200+ additional service fees once the car has already been taken into the towing lot. I was standing there while my car was being booted before he even had it loaded up on the tow truck. I am a single mother and a full time student in college and I am even receiving every legal assistance aid that the state offers. The towing truck driver made me feel like my hands were tied and I was imprisoned to having to pay the fee. Because I did not have the money on the spot to pay the company took my car away. I went to my local police station and they advised me to file a complaint and make a claim with the Better Business Bureau. Because the company is refusing to resolve this and come to an agreement I am having to take this to BBB. The towing trucks address is ********************************************************************************* and the phone number is ************. I made several attempts to come to a resolution with them but they refused.

    Customer Answer

    Date: 03/19/2024

    I have not heard anything from the company. I would like to mention that they forced me to pay for my vehicle with cash only. Would not allow me to use my debit card. As a student and a single mother I dont keep cash on me, I had to come directly from my school to pick my vehicle up and was then forced to walk down the street to an atm. 

  • Initial Complaint

    Date:12/19/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had went to my ***************** last night around 2:00am and I had came back out around 5:00am to leave to take her to work and my car was towed. There wasn't any parking spots in visitors parking so I didnt have a choice but to park somewhere else. After I called they were extremely rude about it. Now I have to pay 200 dollars to get my car back. The apartment policy is if you stayed overnight more than 3 days your car will be towed. I was only there for a few hours so there was no reason to tow my car. They preceded to say that since I didnt have a parking pass they towed it.

Gannon's Towing and Recovery Inc is NOT a BBB Accredited Business.

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