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Business Profile

Auto Insurance

First Acceptance Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Acceptance Insurance Company has 129 locations, listed below.

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    Customer Complaints Summary

    • 258 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've requested to be refunded for a policy I purchased. I was supposed to buy a car but unfortunately the car was sold prior to my arrival. Acceptance insurance refuses to refund my money they instead without my permission and against my request they decided it was best for them to issue a credit instead of refunding my money

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/08/23) */
      Dear Ms. **********:

      This letter is in response to the complaint filed by Ms. ******* *****, regarding the status of the credit on her insurance automobile policy.

      On August 12, 2022, Ms. ***** completed an application for an automobile insurance policy with Acceptance Insurance for coverage on a 2015 ******** 350 and 2016 ************. To issue the policy, a down payment in the amount of $437.23 was paid by Ms. *****.

      On August 13, 2022, Ms. ***** contacted her local agent's office to request the removal of the 2016 ************ due to not taking possession of the vehicle. Additionally, Ms. ***** provided an email from the dealership stating that she did not take possession of the vehicle. The 2016 Buick was removed from Ms. ***** policy effective August 12, 2022. Once the vehicle was removed, Ms. *****' policy reflected a credit from the change that was processed.

      On August 17, 2022, Ms. ***** contacted the local agent's office inquiring about the credit and advised that she would like her credit refunded back to her credit card.

      On August 18, 2022, a refund in the amount of $217.67 was sent back to Ms. ***** (credit card ending in #****). Please allow 3-5 business days for the refund transaction to appear in Ms. ****** account with her financial institution, depending on her bank's processing time.

      Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns please contact us at **********@acceptance.com, or contact the undersigned and please send a copy to **********@acceptance.com.

      Sincerely,
      ******* *******
      Underwriting Director
      (XXX) XXX-XXXX, ext. XXXXX
      ********@acceptanceinsurance.com

      Enclosures: (3)

    First Acceptance Insurance Company is NOT a BBB Accredited Business.

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