Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman at the dealership provided me a warranty sheet showing what was covered, I agreed to purchase, and he completed paperwork on a much worse coverage. I took my vehicle in last month and the struts were not covered, yet they were covered on the warranty sheet I was provided. My understanding of the warranty sheet is that it provided the specifics of the warranty, thus when the paperwork was provided to me to sign, I was not aware this was a different policy. I was adamant when I purchased this warranty that I wanted the car covered as much as possible for a long as possible. What I agreed to was a ******* mile policy.I contacted dealership and was turfed to someone else. I was given a manager, ***** ****, who routed me to someone else. They did not call me so ***** had to work with me. I explained the situation and he was to escalate and follow up with me. My car was in the shop for a week and I told him I could not go any longer waiting and would have to pay to get it out, as my wife was returning to work the following Monday. He asked me to send him the invoice, so I did upon picking it up on Tuesday the following week. This would have been August 6th. It was around $2,600. Per text messages, he was to follow back up with me on the 8th, 14th, 15th, and 16th and he never called. Today is the 19th. I need resolution on this matter.

  

  Business Response

  Date: 09/05/2024

  We offer multiple warranty products from multiple warranty providers. Each warranty provider has its on promotional brochure and detail contract that the consumer reviews and signs. We made every effort to provide assistance in getting the warranty company Mr. ******* chose at time of purchase to cover all repairs. However, the warranty Mr. ******* chose did not cover every repair but did cover ever repair as stated as coverage in his warranty contract. We will not be able to offer any assistance toward the repair at this time.

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22164047
  
  I am rejecting this response because I was clear in what I was asking for regarding the warranty. As the customer, I have to trust that the finance manager sells me the product that I requested. What he had me sign is not what he communicated that was in the warranty. While I dont expect him to remember this, I was very emphatic in what I wanted in my warranty. I dont understand why he would provide me a detailed warranty sheet of a warranty that he was not selling me.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 09/06/2024

  Additionally, to correct some language, this is not the warranty I chose. I was explicit in what my goals were with this warranty and **** job was to sell me the warranty I requested. We negotiated a price of $3,000 and I expected him to do his job in selling me the warranty I asked for. I would not have known the information sheet he provided did not match the warranty on the paperwork he was selling me. If what Im providing was not factual, I would have dropped this matter a while back. I dont want to say *** swapped the warranty out for a warranty that was cheaper to them, but what he had me sign is not what we discussed.

  

  Business Response

  Date: 11/24/2024

  Again; our response is the same as before. We offer multiple warranty products from multiple warranty providers. Each warranty provider has its on promotional brochure and detail contract that the consumer reviews and signs. We made every effort to provide assistance in getting the warranty company Mr. ******* chose at time of purchase to cover all repairs. However, the warranty Mr. ******* chose did not cover every repair but did cover ever repair as stated as coverage in his warranty contract. We will not be able to offer any assistance toward the repair at this time.

  Customer Answer

  Date: 11/24/2024

  Youve already said the company isnt doing anything about it and youve noted it. You said there was nothing you could do. I dont know why you keep contacting me if you arent going to do anything.

  Customer Answer

  Date: 12/04/2024

  This was closed months ago. I dont know why you keep emailing me about this. Can you not mark this as closed and quit emailing me about this?

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2023 f150 lariat at the end of April. I was promised a Bed liner for the truck bed upon making the deal. This is only where the problems started. As soon as we signed on the dotted line all communication from the dealership and the salesmen we were working with was completely gone. Not any follow up for a month at least about when we were supposed to receive the bed liner. I had to reach out to the manager who was also very unresponsive. I sent him multiple calls and texts before hearing anything back. The lack of urgency and follow through blows my mind. I finally got the bed liner installed early this morning but I also reached out to the manager yet again, and have not heard anything from him.

  

  Business Response

  Date: 06/07/2024

  This customer received a bed liner and installation. That seems to be the only issue we could resolve. We consider this matter resolved.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repairs were done on 4-11-2024 I spent ********************************************************** just 2 weeks Company will not give a loaner car or reimburse me if I have to get a rental again. I have already spent over 1000 dollars on a rental till the repairs were done.

  

  Business Response

  Date: 05/08/2024

  Wyatt Johnson Ford strives to fix every vehicle right the first time. Often vehicles have more than one issue. While the diagnosis and repair *** be correct the first time another issue *** exist. Wyatt Johnson Ford will be glad to diagnose the current issue at no charge. 
  Wyatt Johnson Ford will be glad to assist the customer with obtaining a rental vehicle however if the rental is not covered by the ***** a extended warranty, etc. the customer will be responsible for the payment of the rental vehicle.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Cadillac Xt5 from Wyatt Johnson Ford in March of 2023. I was told the vehicle came with a lifetime powertrain warranty thru Wyatt Johnson and was sold a *************** Comtract as well. 1 month after purchasing my vehicle it began leaking engine oil from a main seal in the engine. I attempted to take it to Cadillac and presented them with the service contract. I was told they do not accept it. I then called around to multiple Cadillac dealerships and was told they do not accept it either. I called Wyatt Johnson service **** and was told That they do not work on Cadillac . I do not understand why I was sold a service contract that is not able to be used for my vehicle. Furthermore not sure how the warranty for life on a an option for me considering they say they do not work on Cadillac. This has been a complete nightmare and I WILL NOT purchase another vehicle from Wyatt Johnson. DO BETTER Wyatt Johnson.

  Customer Answer

  Date: 01/04/2024

  The business took care of things for me and I am satisfied with what they have done.  

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2023 I purchased a used Suburu Forester from a sales person by the name of *******************. I am a 76 year old lady living on a real low income. When I left the lot to go home and on the way, the air conditioner went out. I was told witihin 30 days take it to a Suburu dealer and have them check it out. ***** when they put it on the machine they found that the CV valve is bad in the transmission and none of the things that should have been done at ******* miles. ***** I have been making the payments but I am about to let them have it back, but if I do it will ruin my credit. They will not ************* or return them. I have been calling and calling and can't get any satisfaction. Please help me. ***********************

  

  Business Response

  Date: 10/28/2023

  Me ****** traded this vehicle with us and we consider this issue resolved.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/23/23 purchased 2015 kia ****** sxl turbo w 4k down payment. I was beyond proud of this purchase, & proud of my capability of putting 4k down. **I chose a dealership bc I wanted peace of mind knowing I would get a used car that was checked over thoroughly & would be a dependable & road ready vehicle bc I have leukemia w only cure being a transplant. This cancer wo transplant or monthly chemo has a high relapse rate-docs say i will most likely be passed away by Christmas...I'm 36. So this car is to survive. 7/29/23 36 days after I bought this car while on i40 it started driving terrible etc, I had to get it towed home. It popped a flashing cel, &3 **des p0300 p0301p0302-misfires & bad ones. So i got the spark plugs changed we pulled out hadn't been changed since WELL before wjf got the car! But it still ran horrible, called wjf for help, the first day 7/30 I got sent to my salesperson ******************* 2 times and one time to a sups vm. The fourth time, I got told that ******* was not even there. I called again, they didn't even answer the main line! So I got on text now called of **urse they answered & ******* then appeared. I was told a sup would call me the next day. Tomorrow never came, but I kept calling, only to be told the sup has left for day etc & my finance ** re**mmended me to get proof that they say they change/check spark plugs on all used cars before ****** along w thorough checking of the engine etc. So on August the 1st at 303p I spoke w ******* in the service scheduling ******** have proof of what she said, but she said yes we do. 8/2 my ******* spoke w **************** there in store he acted as if the spark plugs weren't that big of a deal & **uldn't possibly be the cause of engine issues like that. He told me he **uld do nothing but he would tell ***** sales Mgr to call me the next day. When I spoke to ***** 8/3 he knew nothing it's been bait and catchever since there is way more to say but I'm out of characters

  

  Business Response

  Date: 08/07/2023

  We are sorry that we did not meet the consumer's expectations. We offered to: 1.) Refund any money the consumer put down and repurchase the vehicle from the consumer for 100% of what the customer paid for the vehicle, 2.) Trade the vehicle allowing the consumer 100% of the value paid toward a different vehicle and lastly, 3.) Refund the consumer up to $1200.00 towards repairs of the vehicle if the consumer chose to keep the vehicle. 

  Customer Answer

  Date: 08/09/2023

  THIS IS COMPLETE NONSENSE.

  I WAS NEVER CONTACTED. 

  THERE ARE TOO MANY "CHIEFS" RUNNING AROUND THERE. 

  ****************************,

  I am starting to believe you are avoiding us. We will be there tomorrow morning to discuss our treatment yesterday. They have not honored ANY of what YOU promised. 

  They are either trying to mess up my credit and leave the optima on my credit report or only trade in for what the car is worth broken down. ***** promised one thing, only for the people under him to deny and embarrass me. 

  Thinking it's OK to go from a decked out optima to Fiesta unless once again asled for a co signer or more money? I feel insulted. They are asking for those things ** the salesmen aren't following what you told me was to be done. 

  Also... the car the optima IS AT CHRISTIAN *** AUTO.....yet none of these salesman seem to understand that I was told EVERYTHING would be taken care, I have proof of all this. 

  I'm not gonna go away. I will be there tomorrow, will we finally meet face to face? 

   

   

   

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20425609
  
  I am rejecting this response because:

  *********I WOULD LOVE TO ACCEPT THESE OPTIONS BUT YOUR EMPLOYEES ARE NOT FOLLOWING YOUR INSTRUCTION. 

  IM SUPPOSED TO BE GETTING MY MONEY BAVK TOMORROW, BUT AFTER BEING TOLD "PICK OUT WHATEVER YOU WANT, WE WILL MAKE IT RIGHT." THEN THEY PULL UP W A FIESTA saying that's all I got approved for ** they can't listen and don't understand that it's a trade for the full value,  AND ARE ASKING ME AM I TAKING CARE OF THE *** TO GET THE ***** THERE ORBTHE DIAGNOSTICS. RIGHT AFTER I WAS TOLD IT WAS TAKEN CARE OF. NO MORE MONEY WILL **ME OUT OF YOUR POCKET. ************* NEED YOUR PERMISSION TO MOVE. I WILL BE THERE TOMORROW, I AM NOT GOING AWAY... I'll be there as soon as yall open... that's all there is to it. 

  CHEMO IS CANCELED ONCE AGAIN SINCE I HAVE NO CAR. 

  YOU ALL REALLY SHOULD HAVE JUST PUT ME IN THE ********* I CAN SHOW YALL WHERE IT WAS TOLD ME ANY WOULD BE OK. UNLESS YALL WANT TO PUT ME IN A NEW CAR.

  I WASTED TOO MANY HOURS THERE YESTERDAY. THIS WILL NOTNHAPPEN AGAIN. 

  **********now I need the following resolution please:

  ******MY CAR ***ED THERE, MY 4K BACK, AND *********PROOF********* VIA **MMUNICATION W MY FINANCE ** THAT THIS IS OFF MY CREDIT AND ONLY ONLY ONLY TO DEAL W PEOPLE WHO CAN MAKE DECISIONS NOT JUST PEOPLE WHO SAY AND ARE SPEAKING ON WHAT THEY DO NOT KNOW ANYTHING ABOUT. PERIOD. 

  IM SORRY BUT ENOUGH IS ENOUGH...

  ***** alot of respect for the men in there today,  couldn't even look them in the eye, ***** was a yes man,  trying to make it right,  I am thankful for him,  well,  if he actually did what he did he would last night.  

  The rest of these guys speak on things that they were not even involved with from the beginning and shouldn't have been brought into it.  It's too confusing,  and you guys have not been clear abs on the same page with one another for 2 weeks,  I need this made right,  please,  none of yall would tolerate this.  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/09/2023

  ********** there must be some miscommunication. I know I signed a check for your down payment refund. If you released the vehicle from the independent repair shop then your check is ready. I am not sure why, or how you feel we have not honored any of the option submitted to you. You have been working with the right department and I have verified they have been assisting you.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a f150 that is still under manufacturers warranty and also a **** Extended warranty. I took the vehicle in to have the auto-dimming rear-view mirror looked at because it was not working and also the rain sensing wipers. They told me this was covered under the warranty, even though before I purchased the vehicle it had been replaced. They called and let me know that issue was fixed, and said the warranty covered it. When I went and picked up the vehicle, they charged me for the fix, saying that, no the warranty did not cover the fix. The service advisor that checked me in said it was going to be covered. Another advisor that seemed in a position over him assured me it would be covered as well on the same morning. When I called to check on the status, they told me it was being fixed under the warranty. When it was fixed they called and said it was fixed under the warranty. When I picked up the vehicle, they broke the news that it was not. I was very explicit when I dropped the vehicle off and when I called to check on it, if there is a charge, please call me. I was never let know about any charge until I picked the vehicle up. On top of this, at the end of the transaction, I was cussed out in the parking lot by *********************, because I had the audacity to walk around my vehicle to check for damage.

  

  Business Response

  Date: 07/26/2023

  We are sorry any customer feels that their expectations are not met by our staff. Our staff has no way of knowing if the consumer's cause and complaint is caused by a previous repair or due to an accident. Our staff is aware of ****'s Terms and Conditions of ****** Warranty. Our staff does try to inform the customer of any covered part, however if **** rejects the claim to previous damage it is above our control. While this consumer purchased this vehicle at another dealership, we were glad he chose us for his service needs. We too, were sad when his complaint and concerns did not meet ****'s Terms and Conditions. A diagnostic fee did apply due to ****'s non-coverage due to previous damage. We have interviewed our staff and our staff denys speaking to the consumer in the manner described. 

  Customer Answer

  Date: 07/26/2023

  
  Complaint: 20375944
  
  I am rejecting this response because:

  The expectations that I had were set by your staff and your staff alone. I was assured that everything was under warranty and I would not be charged. **** wrote the warranty with aftermarket parts and **** claims the issue is covered. I started a case with **** today and the claim number is CAS-******** if you have coverage issues you are welcome to take that up with them. But they tell me the issue should have been covered. 

  
  Your phone system states all calls are recorded. Please reference both calls to me by your staff acknowledging that the issue was covered under the warranty and there would be no charge. 
  
  Further more, I had my faith called into question by a hot headed little man, because I walked around my truck to inspect for damage. He asked me what kind of ********* I am. Is this how Wyatt Johnson treats customers?  I noticed that there are cameras around that area, the far end of the service garage, please review them. 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/30/2023

  We are sorry the customer is still not satisfied. ******************** does not authorize the approval of covered repairs. All warranty submissions are approved by the supplied warranty company. If the repair the customer was requesting was a first time repair it appears **** or his extended warranty may have covered the repair. However, this was a repeat complaint and a previous dealer made a previous claim for the repair. The customer was advised he would have to take the vehicle to the previous dealer. Wyatt Johnson has made ever attempt to satisfy the customer within its reasonable power. The customer will have to contact the previous repairing facility for any further request.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Wyatt Johnson Ford for months regarding damage to my convertible top that was caused when they replaced a seatbelt assembly in my 2012 Mustang (after multiple other issues). I believed I had resolution with WJ after submitting a prior complaint under #******** (which you'll notice ********************* preferred to handle offline by having me text/call him vs. communicate through this portal) but they have become unresponsive so I am opening another ticket here. After my prior complaint and a thorough discussion of my horrible experience, **** called me back weeks later to say they would only "cover half" of the repairs "because it took me a year to let them know about it." I explained that, in fact, at that time I had been in contact with their shop on this issue for 6 months and filed the complaint because I was at a loss. He said he would "get back to me" and weeks went by so I texted him, and over a week later got a text back saying "they are going to take care of it" and that they would be in contact soon. I have still heard nothing 2.5 weeks later even after an additional follow up. I also recently discovered that the top is leaking after heavy rain (the rear pass. seat was completely saturated). Looking closely, the window is improperly aligned in the door and there are open gaps between the window and the seal, and the window is situated too low in the door so that it does not roll up all the way which is a likely cause of the leak. This was not an issue before the most recent collision repairs they did. I've only gone back to WJ because I expect them to fix the issues they've caused - and every time I have a new issue. This car worked great before they got their hands on it. Now I am embarrassed by its condition and they are not responsive. I am patient, and was patient with what I thought was mere incompetence. I am now sensing dishonesty, an unwillingness to own up to their mistakes, and hoping I just go away. I want my car fixed.

  

  Business Response

  Date: 04/11/2023

  Hello,

   

  We are going to fix the Top for him and will be getting him in as soon as we can do so. 

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot express enough how disappointed I am with the service at Wyatt Johnson Ford. The utter lack of communication and professionalism is appalling. I had an appointment for a serious issue with my car on 3/27/23 at 9am. I spoke to someone once that afternoon (after calling 5 times) who said they didnt know what was wrong yet and would run more tests and call me back the next morning. He did not call back. I was left completely in the dark for 9 days. The fact that I had to resort to calling multiple times every single day, and even 8+ times one day AND NEVER RECEIVING A CALL OR TEXT OR EVEN AN EMAIL in response is unacceptable. I understand that things happen and cars can be difficult to diagnose, but the complete lack of communication is unacceptable.The service manager's attempt to charge us for a diagnostic after their negligence in contact/communication is beyond comprehension. The fact that my mother had to intervene and negotiate a reasonable price is ridiculous, but we had to pay to it in order for them to allow us to have it towed to another location to be fixed. And to top it all off, the service manager didn't even have the decency to apologize or take responsibility for the lack of communication once he finally called us to get payment AFTER the tow truck to move it was already arranged. He tried to charge $230 for diagnosing my car and just keeping it for almost 2 weeks. We ended up paying $80 so we could get the car moved to a competent mechanic. I would never recommend Wyatt Johnson Ford to anyone for their service needs. It's clear that they don't care about their customers or their vehicles - they only care about getting paid. I'm not even sure they care so much about that either. I don't know who is running this place, but it's the worst experience I HAVE EVER encountered ANYWHERE with ANY TYPE OF BUSINESS. It's a shame that a business can operate like this and still have customers.

  

  Business Response

  Date: 04/20/2023

  At Wyatt Johnson Ford we strive to provide excellent service to each customer. We sometimes fall short of our goal. All customers are given the same expectation for appointment. We will check them in at the time of their appointment, run a quick scan of the vehicle to check for any trouble codes, share those codes if any with the customer, and then offer each customer a opportunity for further diagnosis. If the customer chooses further diagnosis there is a charge and the time for that diagnosis varies. We regret any customers are upset with any service provided at Wyatt Johnson Ford.

   

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wyatt Johnson Ford Issues:- Originally purchased a truck on February 8th, last month, which ended up being unable to drive due to a broken transmission on February 20th. -I paid the business $10,000 up front in a down payment, and took a loan from them for $16,000 in which I agreed to pay monthly until paid in full. Along with a $4,000 warranty on top of the purchase. -The dealership has had my vehicle for coming up on a month now, and I have not gotten answers from anybody. If I call (which I do almost daily) I end up calling 10,20,30 times and they either hang up on me or just transfer me around until I'm on hold for 20+ minutes and have to call again. They always state they will reach out to me, and have not done so yet. I have multiple texts from multiple people saying "can I call you later" and they have never called. I ended up having to physically go to the dealership to even make sure they still have my truck, which they do, but they have not done anything to fix it other than realize the issue. I was told the transmission was supposed to be there Sunday (03/05) and now I finally got in touch with them over the phone today (03/07) after calling them 3 more times and they told me it will not be there until end of the week at the absolute earliest, and then they still have to install, which I'm sure will take another 2-3 weeks. The original timeline for this fix was two full weeks and done on (03/06) which I can understand. Now we are now going on a month.-On top of them knowing they definitely sold me a broken truck, now they are giving me the run around because they are going to lose money on the warranty with this transmission replacement. I need this business to stick with original timelines and fix the issue of my vehicle like they promised when I purchased the warranty.-to add to this issue, they have not yet given me a courtesy vehicle which they said they would give me 2 days after the truck was dropped off, now we are going on week 3.

  

  Business Response

  Date: 03/14/2023

  Customer has been contacted and is completely satisfied. 

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19552448
  
  I am rejecting this response because: I still do not my vehicle, and the dealership has not even received the transmission to put in my vehicle yet. Today marks a full month. I will settle the BBB claim once I have my truck back and it is properly fixed. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/22/2023

  Wyatt Johnson Ford has ordered the parts and vehicle should be ready by 03/25/2023 as promised as long as no delays arise out of Wyatt Johnson Fords control.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19552448
  
  I am rejecting this response because: The date is currently 03/28 and I have no further estimated ETA on when the vehicle will be fixed. Currently about a month and a half into restorations, and 3 days passed this expected date above. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/11/2023

  ************** purchased a vehicle AS-IS and purchased a Mechanical Warranty to cover certain repairs. As with any product, no one can predict breakage. ****************** vehicle did have a mechanical breakdown, and the parts need for the repair were in limited supply. ****************** vehicle had to taken to a dealer that matched the make of his vehicle for programming and we; like him are awaiting that dealer to complete the programming. Wyatt Johnson Ford and it's staff is working hard everyday to complete the repairs. ************** is in a courtesy vehicle provided by Wyatt Johnson Ford.