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Business Profile

Building Materials

Rogers Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Rogers Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rogers Group, Inc. has 15 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to move address on my service. The representative I spoke made a mistake and suspended my service instead. After spending over 4 hours trying to reinstate the service, I was told that case has to be filed and someone will follow up with me on resolution. There is nothing else they can do. Nobody followed up with me, I still have no internet service. When I called back I was told it would take a few days but couldnt tell me even approximately when I can expect to have it resolved. I was also told that if I cancel my service I would be charged a fee for breaking my contract even though the company suspended my service. I only asked to have it moved. All of this has been recorded and noted on my account. I also have interaction IDs from the representatives I spoke to. It is unacceptable how these massive conglomerates treat customers with zero accountability.

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rogers has a plan posted for new and exciting customers but won't give it to me. It's $60 for 200 gigs of data a month

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26, 2024 around 9:30am, I was traveling along Route 67 towards *****************, *****. Three trucks departing the Rogers Group ******************************* facility dropped gravel and hit my car. One of the rocks cracked my windshield and requires replacement. I realized it was this facility because I saw another truck entering the highway from that direction and ventured further to see that it was from the Rogers Group ******************************* facility. I could not get a license plate because the trucks were on a 70mph high traveling the opposite direction.When I called, I received the contact for ******************* (spelling?). I called him and he told me 1) they don't operate trucks, so they are not responsible, and 2) he wouldn't tell me the three trucking companies they used. I asked to speak to a supervisor and he would not connect me with anyone. Took my information, but no one ever got back to me.If I got hit by rocks from three trucks, I can only imagine the dozens that crack each day, the hundreds each week and the thousands each year. This is unacceptable and their position is that they are never accountable.They should pay for my cracked window and they should assure the public they will do better. ******************* should be reprimanded by higher executives.

      Customer Answer

      Date: 08/10/2024

      Hello,

      Does that go on their BBB record? Does it lower their rating?

      Thank you,
      *****

    • Initial Complaint

      Date:09/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8th of July we and all others customers experienced Rogers outage.
      Rogers promised to compensate this outage at the nex bill (august bill).
      As it is a monopoly company and charge each customer for their services a huge prices, the expectation was that they will be really loyal to their customers and do their best to save their customers and reputation, but instead they really dont count their customers at all!
      For my experience from bill of 47.5$ the company decided to give a credit of 7.66$!!!! meanwhile they charge people XX-XXX$ per service.
      My wife was at advanced pregnancy and I needed to be in touch with her every few hours, but because the outage it was impossible, but this not the point.
      When I receive the bill I decided to call to Rogers customer service to get explanation about the ridiculous credit that the company gave.
      So the first call was that the company representative told me that is the policy of the company and when I ask to talk with the manager he said me that is no available managers right now because the time is too late and he advised me to call day after again, without any solution.
      Second call one of the representative answer the call but no one spoke with me, instead I heard a voice how the customer representative talking between them, so I decided to hang up and do another call.
      Third call the representative take the call, I explained him my unsatisfaction about the bill and the ridiculous credit, I ask to speak with a manager because he didnt able to help me with this issue, BUT instead he tried to sale me an good "offer" for mobility plan for 65$ per line!!!!!!
      Instead of him I was be shame to offer deals like this to their customers.
      Meanwhile he tried to reach a manager, but without any success, I was on hold around 30 minutes, so my patience is over and I decided to hang up without any solution.
      It shows how the company "loyal" and "care" about their customers!

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/06) */
      We are a quarry and highway construction company and are in no way associated with any telecommunications company or companies. This complaint was clearly filed in error.


      Consumer Response /* (2000, 7, 2022/09/06) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Sorry for inconvenient, the complain will be address to Rogers telecommunications company.

    Rogers Group, Inc. is NOT a BBB Accredited Business.

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