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Business Profile

Candles

Serenity Fires

Reviews

Customer Review Ratings

4.33/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromKayla T

    Date: 01/21/2023

    5 stars
    I ordered candles from this company and I absolutely love them!! I have tried a few scents to include A Taste of Rainbow and Lily Island which both smelled so good but my absolute favorite and go to is the Peach Margarita. I burn the candle downstairs in my kitchen and I can smell it through my entire house. I will definitely be purchasing again and again!!
  • Review fromStar G

    Date: 01/20/2023

    5 stars
    Serenity Fires is one of my new favorite candle companies. I love "Peach Margarita" and it is my absolute favorite scent. This candle light my entire house up. If I have the candle lit in my room you can smell it all upstairs in all the rooms. When I light the candle downstairs my entire downstairs is lit up as well. I'm talking, the living room, family room, dinning room, kitchen and laundry room to give you a full idea. The packaging is amazing and the shipping is always fast. I will forever be a customer as long as this company is in business.
    Side note: I love reviews and reading feedback for products so I'm big on sharing my true feelings and thoughts with anything I spend my hard earned money on. I've read the below comments and agree with all of them except **** ** ******  like **** * could be a little troll but I guess everyone is entitled to state what they feel. I just hope that one comment don't stop future buyers from trying these candles. They absolutely are not cheap and burn evenly ( I purchase tons of candles from tons of companies so I would know).
    Serenity Fires - thank you for such great customer service and lovely products. Don't let one or two bad comments upset you. It's the nature of business and you will never please everyone.
  • Review fromBrandon C

    Date: 01/16/2023

    5 stars
    The candles came quicker than expected. The "Just Because" scent was absolutely perfect. It wasn't too strong and it filled the whole room with its aroma. I had a question about shipping before my purchase and the team got back to me fairly quickly. Customer service is very important to me and I feel it was above and beyond. I will definitely be buying more candles from here and will recommend to anyone looking for hand-poured candles instead of factory produced.
  • Review fromAbby J.

    Date: 10/27/2022

    1 star
    The candle smells cheap. It doesn't burn even. Waste of money! You get what you pay for.

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