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Business Profile

Clothing

Travis Austin Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2, 2019 I placed an order online at Travis Austin Customs website for a leather jacket. I paid $1,509.02 for said jacket and received an email receipt. I gave what I believed to be appropriate time to receive my jacket due to the understanding that Travis himself is the one responsible for his products and just a couple months after my order was placed we entered into the Covid-19 pandemic which suspended many business operations. However, after a year of not hearing anything, I reached out to Travis and finally received a FaceTime call from him in which he promised to bump me to the top of his priority list. While I have continued to reach out through email and direct messages, I have not heard anything from Travis Austin Customs since May 27, 2022. At this point if I cannot get the jacket I paid for, I would like my money back. The only problem there is the card I used for this purchase is no longer active.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of this transaction was June 11th, 2023, I was told to pay a deposit of $655.50 for a custom designed wedding hat for my wedding that occurred in June of this year (2024)Unbeknownst after emailing the customer service email address provided on the companys website, as well as the company owners itself, it came down to unprofessionally replying to an instagram message from a former employee telling me that the location in ********* was closed in July of 2023 & never was told they moved down to ****** ******I waited until December of 2023 to message the owner Travis Austin on instagram since that is the only place that allowed me to contact him, he adamantly promised that I wont have to worry about anything, & that I would have my hat made before my wedding day. Now, after my wedding, I am being ignored on all accounts for requesting a refund of my deposit since I have never received any form of product from this company.

  • Initial Complaint

    Date:04/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom hat and jacket from Travis Austin June 10th, 2023. He said it would take a couple of weeks. We had contact initially when I wanted to know about him painting a different picture on the jacket. Sent him new picture to use. He said two weeks. Its been almost 10 months. Now he wont answer texts, emails.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a jacket from ****** for $600. It has been over 6 months and he has continued to make excuse after excuse. He continues to tell me he will send it but doesn't. I finally told him I was making a complaint and he told me it was in tomorrows shipment. When I asked for tracking he said he would send it the following day. I've contacted him 3 times sense and he will not respond and I have not received the jacket.

    Business Response

    Date: 08/29/2022

    Business Response /* (1000, 8, 2022/08/22) */
    Travis Austin Clothing LLC. has experienced longer than normal time delays with orders due to a significant increase demand. This particular order was resolved and the jacket was shipped. ***** ****** was communicated with and notified about his order.

    We understand the frustration some of our customers have had regarding turnaround time receiving their custom hats. We have improved our ordering to shipping process down to 2-4 weeks.

Travis Austin Customs is NOT a BBB Accredited Business.

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