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Business Profile

Coaching

Southwestern Consulting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southwestern Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwestern Consulting has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Southwestern Consulting to do *********** Related coaching. Turns out they don't specialize in *********** Consulting and I could quickly tell I was getting no real value. I decided to switch to another coach at a different company. I gave Southwestern a very Generous heads up and informed them promptly. I then began to get harassed by ********************* regarding ***********. Leaving voice mails and sending letters. Now they are threatening to send me to collections for $4200 after I sent them several referrals that have resulted in over $20,000 in sales for them. And this is what I get in return? I want them to drop the $4200 and I won't go to every single referral and tell them about the way Southwestern likes to conduct business. If they decide they don't want to help with the billing I am prepared to go to Fox17 Problem solvers to make this a public issues considering the amount of harassment I have received.

      Customer Answer

      Date: 02/29/2024

      please cancel this complaint as the company and I have come to a resolution

    • Initial Complaint

      Date:01/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After agreeing to have a sales coach, had an awful experience with the assigned coach. She was rude, condescending and worse, asked for my logins to my social media accounts to "show me how to ask for referral business." I find this unethical and unprofessional. Now, they are trying to send my account to collections. I will be finding my own attorney in this matter unless this is resolved immediately. i would never recommend this company under any conditions.

      Business Response

      Date: 03/17/2023

      Multiple efforts to address ************************ concerns regarding his account are documented. On 12/11/2020, ******************** contacted customer service with a complaint regarding his coaching program. Attempts to reach ******************** to discuss his concerns were made on 12/16/20, 12/21/20, 12/23/20, 01/06/21, 01/13/21, 01/20/21. Cancellation paperwork was sent to ******************** on 03/08/21. An invitation to resume coaching plus an invoice reflecting payment history and his early termination fee were included. This paperwork was re-sent on 04/14/21.

      Records are available to review Mr. ********* account as needed. We are willing to continue discussing his account with him directly. 

    Southwestern Consulting is BBB Accredited.

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