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Business Profile

Computer Dealers

Computer Renaissance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Computer Renaissance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Computer Renaissance has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took two laptops (one work, one personal) in to be repaired at the same time. I had a back up computer for work, so there was no rush on getting the laptops fixed quickly, which I told him when I took them in. I dropped them off toward the end of July 2024 and spoke to the owner before going away for a week in mid-August about getting them back. He said at the time that he was working on them and they'd be ready in the next week. I was busy after vacation and again, not in a rush. I went down to pick up the computers weeks later only to find the business was closed and both my laptops were gone. A new business was in it's place and I was told by the leasing agent that the former tenant left suddenly taking everything with him. I don't know that I will ever see this computer again, but I would like to know what happened to it as it contained personal information. As I saw from another complaint on this site, another customer went to pick up her things at the end of August and he was gone at that time.

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My spare laptop was taken to the store on ****************************************************** for repair on 5/13/24. ( I had taken it there on previous occasions for repair with good results.) The manager, ****, said he would fix it at no charge, but it may take awhile since the problem was sporadic. I phoned **** a couple of weeks later to see if he was having any success. He said that he had been working on it periodically, and reminded me that since he was working on it for no charge, it was not a priority. He made it clear that I did not need to contact him and that he would instead contact me once the repair was completed. I stopped by the store on 8/13/24 and found the store had been vacated. My concern is not that the repair had not been made, but someone has the hard drive which contains personal information. I NEED THAT LAPTOP RETURNED TO ME.

    Computer Renaissance is NOT a BBB Accredited Business.

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