We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Computer House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my computer to get my screen replaced, on December 26, 2023. I kept calling asking when will my computer would be ready. And kept getting the run around. Early February 2024, I had to pay $282 for a replacement screen. Finally, my screen had been replaced. But then i was told the computer wouldn't come on. This is after I saw it come on but the man wouldn't let me get to the computer. Then he kept trying different cords and then it didn't work anymore. Long story short i never got my computer back. He did give a loaner computer. But it is smaller, less storage and slower processor than my computer was. But it's okay, cause I'm going to let God handle it. Just thought y'all should know. Have a blessed day

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/28/24 I went to get some soldering done on a circuit board. I was told it would be completed within 3-5 business days and would be updated when it is close to completion and when it is completed via phone and email. All I was paying for was a service, the soldering. I showed them what was wrong and then said exactly what I needed to be replaced. Several days elapsed and I had called them only to be told the same story each time. It will be done by Friday. Friday came and I drove down there and it was not done. It will be done in two more days. I waited three days. Drove to the store again. Only to be told that they needed to order the part because it never got ordered. Numerous delays and lies were told, I never received one call back from the store, or email. I was charged $98.33 only to be refunded not my original amount. They tried to only give me $73.33 after saying well we had to conduct the diagnosis. I never paid for a diagnosis there was nothing to diagnose. All I asked was somebody who had the skills to solder circuits, to solder my component for me. That is all. A basic request for a service, not asking what is wrong, just trying to have someone assist me in installing this part. That was our initial agreement. They were trying to scam me out of my money, I told them that wasn't what I paid for but they didnt care anyways. Also if you can check on the ****** reviews and ******** reviews of the business it is very misleading showing 4-5 stars when if you set it to recent reviews it shows that they have bots in the reviews putting 5 stars that the business owner probably paid for to help it look good, if you filter it to recent and look at most of them they are all 1 star and having the same complaints of poor customer service, scams, disrespect, and also they were talking to me in a condescending manner and very racist towards me for no reason. I treated them very respectfully. Many other people have had similar issues. Owner never tried to resolve.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my computer for a repair and was given a flat rate but when I went to pick up they were charging me double the price.

Computer House is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.