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Business Profile

Credit Union

The Tennessee Credit Union - Nashville

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Tennessee Credit Union - Nashville's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Tennessee Credit Union - Nashville has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Mary K

      Date: 04/12/2024

      One star because they answered the phone...The customer service from this credit union is terrible, you pay your payment ahead of time penalized, call for a report charged for the transaction. Called to get pay off on your account and was told three different amounts in one phone call minutes apart from the same person. Excessively put on hold then deep breathing in the phone when they returned. After my seventh please hold I was ready to hang up but I didn't, the next one could be worse.. Terrible Terrible Terrible company do not use this credit union, it will be worth paying a little more for trained professionals with better communications skills along with better customer service. It would be worth the extra for someone that is not making you feel like you are dealing with a very very very dishonest company.
      **** 

    • Blair J

      Date: 02/27/2024

      Auto Loan Officers told me they were under no obligation to help me get the loan or provide me with any information on the loan.

    • Jen B

      Date: 12/08/2023

      My debit card was canceled due to fraudulent activity at the end of September. I was told that if I waited a few weeks, I would receive the new replacement ****  card that was being issued to all members. It ended up taking extra time for them to roll out, but I was assured that I'd be receiving it closer to November, even though I didn't have an active card. I waited and waited, then contacted them 11/20 to see where my card was, and to let them know my phone had been shut off because a card was the only form of payment my cell company would accept. On 11/21 they responded saying since I didn't have an active debit card on file, I wasn't on the list for a replacement card (which I was already reassured wouldn't happen), and they'd expedite a card to me. It came via *** but was completely destroyed beyond use, so I got ahold of them AGAIN to let them know what happened, and they said they'd expedite another card to me. It is 12/8, I've had a phone shut off, subscriptions canceled, no card for purchases for Christmas for my family of 8, NO CARD in the mail today either! They said I had other options to make payments~ write a check, pull cash (they're not open 24/7), blah blah blah. If I didn't have a loan through them I'd pull my money and be gone yesterday. Wish I could give 0 stars.

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