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Business Profile

Diver Supply

Neptune Dive & Ski

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase that I never received, and the company has refused to respond or refund me for the expedited shipping fee. After checking with ****, I discovered that they never purchased expedited shipping as claimed; instead, they shipped the package via standard delivery while charging me for expedited service. To date, I have not received my package or any refund. Despite multiple emails and phone calls informing them of the issue, I have yet to receive any response regarding my missing package or the fraudulent shipping charge.

    Business Response

    Date: 02/25/2025

    As you can see from the **** tracking, we received an online order on 2/2/25 (which is a Sunday and our store is not open).  We packaged up the item and created a mailing label  on 2/3/25.  The **** picked up the item on 2/4/25 and processed through their system.  At that point, we have no control or recourse for the process of the Postal Service.  All they could tell us is exactly what we could see on line.  The customer wanted us to track the package...which we did and could not find out anything other than "its in the system".  The customer did finally receive the package on 2/14/25 per the tracking information.  Wish we could have speed up the process, but we don't have any control over other shipping companies.  We did everything with the upmost speed and accuracy.  Glad the customer received the items.

Neptune Dive & Ski is NOT a BBB Accredited Business.

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