Reviews
This profile includes reviews for Electronic Express, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromTyler J
Date: 12/01/2023
1 starI placed an order which was supposed to be delivered on a Saturday, there was an attempted delivery on Friday and they refused to deliver on the weekend. Electronic Express made restrictions on the shipment so the package could not be picked up, and I had to be there for the delivery. The problem is I work a normal 9-5 job and I can't take off of work for a sound bar delivery. Okay, no big deal, let's just cancel the order and refund me... except they will charge me $40 for cancelling my order. This same exact problem is happening with the TV I ordered from this company except with $300 instead of $40 and I wholeheartedly suggest you look at any other company to buy your electronics. This company is full of scam artists and the assistant manager I spoke with had an attitude from the minute she took over the call.Review fromNorm C
Date: 11/30/2023
1 starRecently purchased a **** device from ****** and this business happen to be the company that took the purchase. The charge for the item was $38.99 plus tax. Upon purchasing, I noticed that **** was offering a lower cost to the item $29.99. After receiving the item from Electronic Express, I decided to contact them and they absolutely refused to give me a partial credit for the difference. They advised that I can return it but would be charged for shipping. I went back & forth with this company with multiple messages and have never been seen a company treat customers like this for less than $10 to provide customer satisfaction. I will also be contacting Amazon about how this business treats it’s customers.Review fromCharlie H
Date: 10/10/2023
1 starCharlie H
Date: 10/10/2023
We recently purchased a TV from the company that was delivered on September 5th 2023. The TV sat where it was delivered unboxed until we were finished with our basement and got to a point where we were able to open it (on October 7th). When we opened the box, we noticed the TV was shattered in the top corner.
We called customer service line immediately and escalated the issue as much as we could. All said because we were 2 days past the 30 day return policy and that we were out of luck and there was no way the company could help us. It still has all of its original stickers and packaging and is obviously still in the exact condition we were sent the TV.
We chose to support Electronic Express over a much bigger corporation and are now struggling with that decision because of the complete lack of customer service.
Electronic Express, Inc.
Date: 10/12/2023
I have sent an email to the email address provided to request pictures of the damages to the screen. Once the damage is verified, we will set up an exchange for the damaged TV to be picked up and a new TV be delivered.Review fromLanita K
Date: 05/01/2023
1 starI bought a ********** side by side in December 2021 and extra 2 year warranty. My icemaker went out a month ago.I called the store and they told me it was covered and I would get an email to set up a time to have someone come out and replace it . I have now called 5 times and no response on replacing it. Just getting the same answer we will fix it . This store will not help you when you need help. Go somewhere else!!Review fromVickie R
Date: 12/15/2022
1 starWe purchased a laptop from electronic express in Gallatin. It quit working in less than two weeks. It has a one year warranty and the store will not honor it. They forced us to contact the manufacturer ** to honor warranty who will not replace it, just an offer to try to repair it. Will never purchase from this store again.Review fromPaul H
Date: 10/28/2022
1 starBought a watch from them thru ****** Prime. The band felt apart. Still waiting for my refund from ******. Looks like I'm not the first person to have problems with them.Review fromGregory Thomas M
Date: 10/12/2022
1 starThis a follow up to an earlier complaint. We still do not have both TV's installed, they were supposed to order a special cable and the combined effort of 2 managers, and several customer service reps was completely ineffective. If you want a partial solution, this the company for you! Purchased 2 big screen tv's and was supposed to be given two sound bars too. The next day the salesman called and said only one sound bar was on the order, I told him keep it, I would evaluate if I needed the extra sound bar. Today, they were on the way to the delivery and they called and said there are no sound bars on the order. I told them to get one and I could pay by phone. They could not figure out how to solve the problem, between the delivery people or the people at the store. They "are not allowed" to take a payment by phone. Very ineffective, unresponsive service SReview fromJames M
Date: 08/12/2022
1 starGot a PC, about a month and a half later, Im checking thermals and see the CPU is throttling. Decide to investigate, the pc is from MSI and has a one fan cooler, even though every picture on the site has a 2 fan top mounted cooler. So I order a 2 fan cooler and replace it, problem solved. Leave one star review. Come back a weej later, review not showing. I got scammed and they are trying to hide it. Had to fix the issue myself.Review fromAndrew W
Date: 08/04/2022
2 starsAndrew W
Date: 08/04/2022
Took delivery of a refrigerator. It had some damage, we accepted it with the understanding that we would receive a credit. To date we only get "will get back to you ". Tired of calling them.Electronic Express, Inc.
Date: 08/08/2022
I apologize on behalf of our staff! It looks like the email we had on file for you was the incorrect email. So when we attempted to send your damage claim form requiring a signature it seems to have gotten kicked back to us. We will be sending it to the email address you provided on this review! Please email our Customer Service team directly if you do not receive the form within 24hours so we can ensure you receive what is owed!
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