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Business Profile

Fast Food Restaurants

400 Degrees

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October *******. My co teachers and I placed an order at 12:50 for our group online. The website stated that the order would be fine at 2pm. When inquiring about how long the order would take after a 2 hour wait. The owner became extremely rude and disrespectful. She refused to give us our food or our refund. We spent 98 dollars and were treated with nothing but disrespect

    Business Response

    Date: 10/31/2024

    Customer placed order and paid for order online with instructions to pick up order with an hour wait. 3rd party arrived at restaurant to pick up order but it was not ready. The 3rd party picking up order was told that the order was not ready and that it would be ready soon. When order was ready the person that was picking up the food stated that they did not want it and requested a refund. Refund was given by cashier. The 3rd party picking up order never talked to the owner at anytime only dealt and communicated to cashier the entire time. Video of interaction is also available if needed. Refunds could take up to 24hr, but this refund took only less than a half hour. Photo of cash out, refund and customer included in evidence. 

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