Complaints

This profile includes complaints for Sprintz Furniture Showroom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprintz Furniture Showroom, Inc. has 2 locations, listed below.

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  Sprintz Furniture Showroom, Inc.

  325 White Bridge Pike Nashville, TN 37209-3208

• 

  Sprintz Furniture Showroom, Inc.

  6205 Cockrill Bend Cir Nashville, TN 37209-1024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to say how very disappointed I am in Sprintz Furniture. July 18th I bought their Birch Home Modern Loft set (king bed, 2 nightstands, 1 dresser, 1 ******* with mirror). All seemed well when most of it was delivered on 7/22. Was told that my ******* would be in about 2 1/2 weeks after and still nothing. I contacted the salesperson on 8/6/22 who said they'd contact the warehouse and then get back to me. Still no contact. Then on 8/15 I called the location back (********) and talked to customer care. She told me that all she could do was contact the warehouse and then call me back when they had an answer. Still no contact.

  Business Response

  Date: 08/21/2024

  This shipment will ship from the factory on 8/23/2024 and should be in our warehouse in two weeks

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a dining room table from Sprintz *********. The table soon after started chipping and cracking in a few places. Also there is a note under the table that says the "table contains formyldyde which an cause cancer". My daughter was crawling under table and staples that were sticking out cut her head. I emailed ******************* 2 times inquiring about the note under table and the staples and never received email back. The table started cracking and chipping soon after so I then contacted *******, the store manager. I have left 3 voicemails for ******* with no return phone call. I called again today(4th time) and left voicemail for ****** her assistant(no return call yet). I spoke to customer service about the issue and she stated since it's been more than a year they could send someone out for $69 to fix my table. When I started calling it was less than a year but 4 unreturned phone calls and 2 unreturned emails later it is over a year now. I'm not interested in someone fixing my $2100.00. I would like my money back and return this table. I expect better customer service from ********************. To not return phone calls or emails is just rude! We have bought a lot of furniture from Sprintz and we are disappointed to say the least. We buy from Sprintz for the quality of furniture made but this might be the last item we buy if this is the way they handle situations.

  Business Response

  Date: 07/31/2024

  The first call I, *******,  received from ***************** was a voicemail while I was on vacation on 7/18/24.  I forwarded the voicemail transcription to the manager on duty and she left ***************** a voicemail that day.  ***************** called customer service on Monday, July 29 and was forwarded to the Assistant Manager, *****.  ***** was not available when the call came through, so she returned the call around 4PM on July 29 and left a voicemail.  I contacted the customer today, 7/31 and discussed what had transpired in 2022 with her salesperson and the chipping and cracking on her table.  

  ***************** emailed her salesperson several times and did not receive a response.  She also contacted the store manager at that time-who is no longer with Sprintz-and did not receive a call back. I only became aware of the issues starting July 18.  We will be sending a service tech to inspect and assess the table to determine if it is fixable. If it is not fixable and determined that the table is defective, we will issue ***************** an in-store credit to reselect or she will receive a full refund.  

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased 2 IMG leather recliners for ******* on 12-22-22 from Sprintz on ***************. They have a year store warranty and a 10 year warranty from the manufacturer on the mechanism. His stopped working and we contacted customer service representative on ********. They sent a service repair person on 12-19-2023. He said both chairs needed a new mechanism. Mine is a manual and is so hard to close when reclined that it has to be slammed very hard. It was always like this and I have psoriatic arthritis, which this makes worse. They were contacted again on 3-24-2024 and said part was not in. I called on 4-12-24 and one person said parts were not in on mine, but were in on my husbands. They came out again a week ago and said they got the wrong part and had to order them again. I have sent emails and made numerous calls and they are supposed to check and call back and then dont. Their warranty says if a repair cant be made. They will replace them. I would like them replaced or our money back if they wont fix them. How long is a reasonable amount of time to wait. My husbands is not usable. I went to manufacturer website and they just say to contact retailer.

  Business Response

  Date: 06/11/2024

  We believe this complaint has been resolved. We repaired one Chair on or around May 25, 2024 and replaced the other chair on 6/5/2024. If the customer is not satisfied; they may contact our **************** Manager at ************ or via email at **********************************.

  Sprintz Furniture Showroom, Inc.

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new living room furniture set from Sprintz in November 2023. Our purchase was over $7,000 and it consisted of a sofa, loveseat and recliner. Our furniture was delivered not fully working. Our loveseat has a recline feature that uses motors, and one of the motors doesnt work. They did send out a technician but he didnt have the parts. We were told they would deliver a new loveseat. Instead I got a call that just the motor would be replaced. We were fine with that. Since then, I have sent emails and called them regarding fixing our motor and was told it was ordered. It is now going into May. 6 months later and no updates on when this will be fixed. Were done waiting. We didnt spend this kind of money to have non working furniture.

  Business Response

  Date: 05/02/2024

  Parts have been order. The parts were out of stock with the factory and now that they have them back in stock they shipped on a container we are waiting on. Once the container get to our business then we can have a technician go out and fix the problem.

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21636551
  
  I am rejecting this response because:

  The Business did email and call to schedule a tech to come out.  I agree with that.  However, I was given an 11-1 window in which I fully expected a phone call from the technician when they were coming out.  They failed to do so.  I work less than 5 minutes from my home and a phone call couldve avoided an additional trip.  Now Ive got to take even more time out from my work day to wait for yet another appointment.  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16/23 I purchased a kitchen table set and chairs sling with a sofa and love seat. I paid over ***** for the kitchen set and chairs and over ***** to have all items shipped to me in *****, ** by Sprintz. I was initially reluctant to make the purchase, but I was assured by ******* that Sprintz ships all the time to other States. The furniture arrived 5/24. Upon unloading it, the driver and installers advised me that it was improperly wrapper for shipping both said the furniture is probably damaged. When the table was unwrapped and indtdlked I noticed numerous scratches on the table and various chairs and a gash on the side of the table where it clearly had made impact with something. I immediately contacted the company who coordinated the shipping and the sakes person at Sprintz and sent them pictures . The next morning I received a call from a ************************* apologizing and stating she too was upset and had already put in an order to have a new one sent and they would work out how the other one would be returned. On 5/26 I received an email which I followed up with a call. She stated they would have a reputable furniture repair company come to my house to fix the scratches. I told her that was unacceptable and wanted either a new set or a 50.% reduction in the costs and shipping. She said she would speak to the owner and get back with me. Today I got a call from customer service wanting to schedule a time for this company to come repair the furniture again I refused the offer snd asked to speak to **************. After holding for nearly 15 minutes I hung up and tried to call **************. I got her voice mail so I left a message and send an email. I would like to have either the furniture replaced or the price adjusted as I have requested.

  Business Response

  Date: 05/30/2023

  Everything was in good condition when it left our warehouse,  A third party shipping company was used. The shipping company is responsible for any damage caused while in transit or while unboxing.  Despite the shipping company being liable, We've made an attempt to schedule a technician to come out at no cost to the customer. The customer has refused. 

   

  Thank you 

  *****************