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Business Profile

Home Improvement

Durante Home Exteriors
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Durante Home Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Durante Home Exteriors has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Durante previously to have windows replaced in my home, and from what I witnessed, they appeared to be a reputable company. I mean, they had gotten the project financed with my credit rating lower than it currently is. Nevertheless, my bathroom needs remodeling due to medical reasons and I remember seeing an advertisement by Durante for a free / no obligation quote. Furthermore, on their website, it states financing for any budget. Well these statements did not pan out to be true and accurate. The remodeling consultant came out and after running my credit through an unrevealed lender, I was denied. Not only was I denied, I never received the FREE, NO-OBLIGATED QUOTE, nor does this company provide FINANCING FOR ANY BUDGET. Maybe in the past this would have been true, but currently, not so. It was just a waste of time, which could have been spent differently.

      Business Response

      Date: 08/01/2024

      Dear ************,

      Thank you for reaching out and sharing your experience with us. We apologize for any frustration or inconvenience you may have encountered during your recent interaction with Durante.

      We want to clarify that all our financing offers are accompanied by the disclaimer 'with approved credit,' which is standard for promotions of this nature. We're sorry to hear that your credit application was not approved. However, we understand how disappointing this can be, and our General Manager, *********************, would love the opportunity to speak with you directly to ensure that you received all the information you requested and to explore any other ways we might be able to assist you.

      Regarding the quote, our records indicate that the representative who visited your home sent over a link to your quote, which was provided free of charge as part of our commitment to offering no-obligation estimates. We would be happy to resend this information if you did not receive it.

      ********************* has attempted to reach you a few times and has left his personal cell phone number for you to return his call. He is eager to speak with you personally to ensure you have everything you need and to address any further concerns you may have.

      Thank you for bringing this to our attention. We value your past business with us and hope to have the opportunity to continue serving you in the future.

    Durante Home Exteriors is BBB Accredited.

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