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Business Profile

Insurance Lawyers

Ortale Kelley
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discrepancy on my account balance.I reached out to gain clarity on the balance and frequent "Adjustments" to my account. I made multiple attempts to understand these charges, but have not received any explanation. I consulted with my HR department and have records indicating my total garnishments from 2021 to 2023 amounted to $10,646.43. Additionally, I contacted the Davidson County ********************************** Circuit Court Clerk and confirmed a zero balance. I was initially informed of a $4,444 balance by ***** ******, the *** president, in late 2023. Since then, I've made payments totaling $3,301.87 from October 2023 to September 2024. However, my account still reflects a balance of $2,687.02. To review: - My HR department records from 2021 to 2023 show total garnishments of $10,646.43 (2021: $3058.13 and *********: $7588.30)- The General Sessions Court indicates my balance is zero.- I was informed of a $4,444 balance by *****, the *** president, in late 2023.- From October 2023 to September 2024, I've paid $3,301.87 towards this balance.- Despite these payments, I'm still seeing a balance of $2,687.02 In total, I've paid $13,948.30, yet my account does not reflect this. ****** from the ***************** stated that these "Adjustments" are made by the *** or property management's bookkeeper, not their office. After taken the necessary steps to fulfill/satisfy the requirements laid out. I've asked the ***************** (***** D. *****, formerly with ********************************************** but has since moved to *******************, ***, and property management to provide me with detailed information on these 'Adjustments" and help resolve this discrepancy. These "Adjustments" seem to be added randomly to my account and vary significantly in amount, which has raised several questions for me. As of today, October 11, 2024, I have paid $14,442.08; this includes attorney and filing fees.

    Business Response

    Date: 10/15/2024

    After researching this matter, it appears that this complaint is actually regarding another company, Kaman & ********. The attorney mentioned in the complaint, ***** *****, was an Of Counsel attorney with our firm for a few years but he went to another firm in January 2024 and took this matter with him. Please let me know if you need any additional details.  

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