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Business Profile

Lifts

Material Handling Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my forklift serviced by MHI *********. They came to my shop and looked at the forklift and made a quote and verbally went over it on the phone with me. I was told over the phone, the oil was leaking and they needed to take it to the shop to fix. I got the forklift back and it is still leaking oil. They charged me for a light that was on that was invoiced as being fixed, but check engine light is still on and was told over the phone this is a common issue with this forklift and they couldn't fix it. However I was charged to fix it. They were supposed to tune up the motor and it runs worse than before I gave it to them. On top of this everyone faild to notice the muffler that is louder than h*** with a huge hole rusted through it that needed to be fixed. I paid them approx $6500 and when i called to tell them it is still leaking a guy came out for 10 minutes to look at it and they sent me another $750 bill. They also told me the battery and coils needed replacing over the phone and none of this was fixed either. The forklift will rev up high and low rpms without having foot on the gas. Whatever they have done made the machine very dangerous.

    Business Response

    Date: 10/25/2022

    This complaint is a misunderstanding of expectations. We quoted and repaired specific issues. This machine had additional issues that were not quoted because they were not present upon original diagnoses. We did inform the customer that once we repaired the original problem, it would take additional funds to repair these additional issues. We are more than happy to help repair this machine

Material Handling Inc is NOT a BBB Accredited Business.

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