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Business Profile

Lithographer

Design Print For Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lithographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ************************************************ regarding the unsatisfactory and unprofessional service I received after contracting them to wrap my work vehicle. Below, I provide a detailed account of my experience, the issues faced, and my attempts to resolve the matter.Details of the Complaint Deposit and Initial Contact:I hired Mr. ************************************************ to wrap my work vehicle and made a payment of $3,000.I was informed that they needed time to print the wrapping material, and I waited for approximately a week before hearing back from them.Vehicle Drop-Off and Poor Installation:On October 25, 2024, I delivered my vehicle for the wrap installation.When I picked up the vehicle, the quality of the wrap job was extremely poor and unprofessional.I requested that the issues be fixed or the job redone. The secretary directed me to the owner of the company.Additional Charges by ***********:The owner informed me that a third-party installer had worked on my vehicle. In order to retrieve my vehicle from this third-party shop, I was required to pay an additional $900, which I ultimately paid for a job that was poorly done.Attempt to Resolve the Issue:I provided photographic evidence of the poor workmanship to the owner. He agreed to redo the job and instructed me to bring the vehicle back.The front desk secretary confirmed they would redo the wrap once new material was ready.A month passed without any communication from them. On November 25, I followed up, and they asked me to bring the vehicle back. However, I was out of state on a roofing job and returned on December 10.Upon my return, I was redirected to a third-party company to remove the wrap. This company also performed a poor job of removing the wrapping.I was then referred to another company to reinstall the wrap, but they informed me they needed to order more material for my vehicle.A full refund of $3,900 to cover the original deposit and the additional payment made to the third-party installer.

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