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TransCore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** or Ma'am:I am writing this both to notify Transcore of intent to take them to small claims court and to make them awar of teh behavior of their officers here in **. As the complaint stipulates, the same problem in ** was resolved easily. It has been 11-months and remains subject to little more tha gaslighting.

    Business Response

    Date: 12/17/2024

    We will attempt to locate complainant's account, will investigate his claim, and will respond to him directly if we are able to find an account associated with his stated name and address.

    Customer Answer

    Date: 12/17/2024

     
    Complaint: 22653261

    I am rejecting this response because:

    Copies of this were sent directly to ********* and their employee here in **, ***** ******, who is responsible for the billing errors, the privacy rules that dont exist, and multiple attempts to hide behind our Department of Transportation - of which Transcore is sub contractor providing the billing service as well as sending the bill, in violation of all kinds of policies, to collection and blocked our registration. 

    ***** ****** is YOUR employee. 

    Not being able to manage your employees or entrckt ethical standards does not void legal protections nor does mean ethical failures are acceptable. 

    This is a legal notification of intent to pursue small claims. I suggest you reach out to the employee who is creating this situation by her utter failure to use facts or deal with issues in good faith. 

    Again, if Transcore has no desire to resolve this, please waive the 30-day window, and I will file immediately.  You cannot send fake bills to customers and then blow up their registration to collect bills that are not valid. 


    Sincerely,

    **** Greek

    Business Response

    Date: 12/18/2024

    The ************************************* confirms that this individual's account is current. He cleared his past due balance in August 2024. There is nothing for TransCore to do (or could do) regarding this account.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22653261

    So they didnt read the complaint? 

    the bill they forced me to pay is big valid - it was paid because they illegally blocked my registration to force collection of a bill that is not valid. 

    I asked for a refund or an explanation of the bill and, as you can see, they ignored it. 

    hat they did is a criminal violation of the Fair Debt Collections Practices Act. 

    This is a continuation of the bad faith communication from this organization. 

    If they wish to remove the remainder of tye 30-day waiting period, please confirm. 

    These guys are not ethical. Please issue a strike, this isnt even in the ballpark of addressing the issue.

    Sincerely,

    **** Greek

    Business Response

    Date: 12/18/2024

    The customer's balance owed was valid. He paid the debt in August. However, beginning in October 2024, the customer has harassed ********************** staff and the staff of various government agencies with dozens of emails and phone calls (as he alludes to in his "30 day warning letter") seeking payment of "refund and expenses" and threatening to take legal action under a law that does not appear to TransCore to even apply to his circumstance.

    No refund will be issued, and TransCore considers the matter closed.

    Customer Answer

    Date: 12/19/2024

    We will file the small claim. 

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