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Business Profile

Mail Box Rental

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from ****** that I had not opened containing (2) items I needed to return. Amazon emailed me 2 different ** codes with instructions to bring the unopened package back to this UPS Store and to have them scan the ** codes and send the unneeded/unopened package back.The employee told me I could not send the (2) items back in one package and charged me $9.83 to scan the second ** code. I couldnt tell if he was going to put the item in a separate box or send it back in the same box. Either way, I've returned hundreds of items to amazon at *******/UPS stores and have never been charge like this. Even for multiple items.Either this employee is misinformed on the process, or ********** need to figure out their logistics, but I am not responsible for paying for return shipping as returns are free at ********** look at ****** reviews for this location shows that tons of people experience this same issue, and it feels like a money grab scam.

    Business Response

    Date: 05/20/2025

    We spoke with customer to offer the refund if he was not happy. But customer got the refund from ******. So he is happy now and no need refund from us. Please let us know if you have any question ? Thanks ****

UPS Store is NOT a BBB Accredited Business.

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