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Business Profile

Motels

Best Western Executive Residency

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked into this hotel on 7/28/23. As soon as we went to the floor our room was on it smelled like mold really bad. Within hours I had a headache and another person in our group got a sore throat. The next day, the floor we were on smelled like raw sewage and it made us even more sick. They did move us to a different room at that time but it took us over an hour to get them to agree. We also noticed that none of the fire extinguishers were out of service, there was no operating certificate in the elevator and the emergency phone out by the pool did not work. All in all, a very unsafe place for people to be staying. We asked for a refund due to the fact that we got sick and had to take several hours out of one of our vacation days to deal with this. When we checked out and tried to talk to ***** the manager he yelled at us and told us we just wanted something for free and proceeded to tell us to leave. I have written a complaint to *********************** in TN. We rented two different rooms from this establishment and we both want full refunds.

Best Western Executive Residency is NOT a BBB Accredited Business.

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