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Business Profile

Moving Brokers

Lundi's Keep It Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/24, I called Lundi's Keep It Moving and spoke with ****. I requested a quote for services for a loading a moving truck on a 2 bedroom condo. He asked me to provide a an inventory of contents of condo. We were on the phone for 9 minutes. He indicated based on my inventory that it would be 2 men at $75/hr. I inquired if they would provide all equipment or if they charged an equipment fee. He stated that some of his movers have dollies and some do not. I responded that he needed to send movers with appliance dolly to move washer and dryer, along with a dolly to move large furniture and approximately ***** boxes. He agreed that he would send his movers with dollies. I agreed to his quote, and was asked to ***** the money up front for a 2 hour minimum for $150. He sent me the request from the company's Venmo acct, I paid the ******** he booked the a load only service for 9am on 3/7/24.On 3/7/24 two men showed up without dollies. I called and spoke with ****, and he advised he would send the men to the closest hardware store to purchase a dolly. The men did not speak clear English and they were speaking to **** in another language. It was decided a dolly was not needed to stating "there were too many boxes to get a dolly through" even through the boxes were loaded first before heavy furniture and the washer and dryer. As a direct result of not using dollies and improper loading of the moving truck, they damages the hardwood floor of the condo, ripped aprox a 2 ft area of vinyl flooring, and damaged several pieces of furniture. I called again and spoke with **** and sent texts to ************,and was told to submit a claim with pictures to *************************** I called on 3/8 to request refund and reparations for damaged furniture and the woman I spoke with who said she was a manager denied the refund and refused to let me speak with anyone else. I have called, text, and emailed multiple times with no response.

Lundi's Keep It Moving is NOT a BBB Accredited Business.

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