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Business Profile

Music Distribution Companies

Universal Music Group Nashville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

This business has 1 alert

Complaints

This profile includes complaints for Universal Music Group Nashville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Universal Music Group Nashville has 5 locations, listed below.

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    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going to attempt to order two LPs for my girlfriend as an early birthday present from these folks, but these people are a literal pain in the **** to get a hold of and their only way of communicating with their customers is through some formatted contact us form and when they eventually respond back, they get snippy with their responses.Being a first-time customer, I'm quite hesitant as to whether or not I should even order these items from these people. Case and point here is they have a store onine and from the many bad reviews other people have been issuing to them via the BBB site and other social media platforms, the least they can do is respond back in a kind enough manner to address these issues, especially when it comes to using coupon codes for first time orderers, which would be myself. Please note...This complaint is not in regards to UMG Nashville as a whole entity, but to their staff at the online store and the store itself as whether or not I'm even going to be able and allowed to use coupon codes there (had one for free shipping and 30% off but they didn't want to take it because it came from a third party, despite it being legitimate and hasn't expired as of this writing).After trying to get a hold of their corporate HQ to communicate all this to them late last week, nobody there has even taken the necessary time to respond back to my complaint and concern as I would like to order these two ************************* LPs for my gal before their sale concludes at month's end and be able to save some coin in the process, but this customer service and response time by this company as a whole has been atrocious and slow to say the least!I'm hoping they can come through for me and if they do what's right and what's best for business for their consumers, THEN & ONLY THEN I will officially place the order for these two albums; otherwise, I'll take my business elsewhere, which I do not want to do, since they have what i want, but they need to step it up!

      Business Response

      Date: 06/17/2024

      To Whom It May ****************** are writing this letter in response to the complaint that was received on 5/30/2024 containing the ** of ********. Regarding the customers order #*********, the ********* discount was not applied due to a previous discount having been applied to the order. Additionally, we are unable to apply discount codes after orders have been processed as discount codes must be applied during check out. We apologize for any inconvenience or upset this may have caused. Regarding the customer's email to us about placing another order on the Sound of Vinyl store, the following was sent the customer on May 15th:

      "Hi *******,
       
      Thanks for reaching out to us! Unfortunately, we are unable to place an order on behalf of the customer and our means of communication is only through email. Moreover, we are not associated with the website where you got the discount code. We sincerely apologize for the inconvenience.
       
      As always, please feel free to reach out should you have any other questions or concerns."

      If you have any questions or concerns regarding this information, please do not hesitate to contact us.

      Regards,

      *****************************
      Dispute Resolution
      UMG eCommerce & Label Services


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