Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend wanted a pedicure gift card from this nail bar for Christmas. I went to the Website to order one if I could online I did not have my credit with me at the time, so I closed out intending to finish it later Then I got 6 emails in the next few hours from them asking me to finish my purchase The very next day I went back to finish my purchase When I did I thought everything was fine because the screen showed a total of $78 as my costs (the amount of the pedicure I wished to purchase)however, when the email came verifying the purchase, they had given me 2 gift cards and charged me $156 So I call the store and the woman on the phone was like a fence post working at the store.She could do nothing Also I tried to print the gift card and the receipt from my emails The receipt is blank when you try to print it and the gift certificate is very confusing I have all of these emails on my computer and will keep them.I want the company to fix their WEBsite and not continue to give false and tricky information in their emails and on the Website.

  Business Response

  Date: 12/18/2023

  
  Dear Better Business Bureau,

  We are writing in response to a complaint filed by a customer regarding an issue with the purchase of gift cards from our website. We take customer satisfaction seriously and would like to address the concerns raised.
  
  The customer in question contacted us, upset about receiving two gift cards instead of one and having difficulties with printing the gift card and receipt. We understand how this situation could be frustrating. Our team member, during the call, aimed to provide assistance but unfortunately, the conversation escalated due to the customers heightened emotions.

  We also  want to reiterate that our website and its functionalities, including the gift card purchasing and printing features, are fully operational and are used successfully by customers on a daily basis. We conduct regular checks and updates to ensure that our website is user-friendly and efficient. The issues the customer faced with printing the gift card and receipt seem to be isolated incidents, possibly related to specific settings or configurations on the customers personal device.

  To clarify, our website is designed for transparency and user-friendliness. All pricing and product information are clearly stated, and there are no hidden fees or charges. It appears that the customer inadvertently added an extra gift card to their cart without realizing it. This unintentional action resulted in the purchase of two gift cards instead of one, leading to the confusion and subsequent frustration.
  
  We would like to extend our assistance to the customer to resolve this issue. We have requested the duplicate gift card confirmation and a copy of the receipt to facilitate a refund for the unintended purchase. We are committed to ensuring that our customers have a positive experience with our services and are willing to take necessary steps to address any discrepancies.
  
  We deeply value our customers and strive to provide clear, transparent, and hassle-free services. While our website and its features are functioning correctly, we acknowledge that individual experiences may vary due to various factors, including device compatibility.

  In conclusion, we are eager to resolve this matter to the customers satisfaction. We respect and value all our customers and are dedicated to providing the best service possible. Thank you for bringing this matter to our attention. We look forward to resolving it promptly and to the customers satisfaction.
  
  Sincerely,
  ***************