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Business Profile

Party Bus Rentals

Rowdy Bus Party Tour

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Bus Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a party bus tour with Rowdy Bus in Nashville for the date July 15th at 11:30pm. I paid a total of $694.24 for this experience. We were promised a two hour ride, with a bartender, and a few other small things. The bus itself was ten minutes late and arrived with no bar tender. We then had to drive to go pick up the bartender from a hotel after we were picked up from an empty parking lot. Everything started out okay, but then the bartender proceeded to look intoxicated and under the influence of several things. The bartender who also turned out to be the owner for the Rowdy Bus business began getting too close to the females on the bus. The owner/bartender ****** put his hands on three of the females on the bus and very noticeably feeling up on one of the females. The females on the bus felt so uncomfortable that we requested to be immediately dropped off. But when the driver and bartender started arguing the males on the bus begin arguing back and demanding that they drop us off immediately and that is when we were dropped off on the side of the road, which was better than being on that bus with a man who was obviously on something. God forbid we wouldn't have had the males on the bus with us, what if it had just been us females on the bus there is not telling what else the bartender would have tried. We also felt very uncomfortable because the bartender was the only one who could serve us our drinks.

    Business Response

    Date: 08/11/2022

    Business Response /* (1000, 5, 2022/08/10) */
    Contact Name and Title: ****** ***** CEO
    Contact Phone: XXXXXXXXXX
    Contact Email: ***********@yahoo.com
    I am the owner of the party bus and have removed **** from ever serving on the bus so that this problem does not ever happen again. We also went ahead and fully refunded this customer just to make everyone happy as I cannot say with complete confidence whose side of the story is the most accurate.


    Consumer Response /* (2000, 7, 2022/08/11) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Rowdy Bus Party Tour is NOT a BBB Accredited Business.

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